Information from A to Z

How to get there

Driving directions

Arrival / Check-in

• Please note that the check-in time is between 15:00 and 21:00. Your room is ready for check-in from 15:00.
• We kindly ask you to inform us when you expect to arrive at our hotel on the day of arrival and whether we may schedule spa treatments for you on the day of arrival so that you can relax immediately.
• If you have a voucher and would like to use it, please show it to us directly during check-in. Please check the authenticity of your voucher; further information can be found below under "Vouchers".
• We offer our guests free, on-site parking in sufficient numbers right around our hotel. For loading and unloading your luggage, please feel free to stop briefly right outside the hotel entrance.
• If you arrive with us before 15:00 and wish to use the spa area, that is no problem! From 12:30 on the day of your arrival, you can enjoy the spa area. In this case, you will receive your wellness bag with a rental bathrobe that would normally be waiting for you in your room at the reception. Until your room is ready for check-in at 15:00, you can either store your luggage in the car or we are happy to take it for you. Our spa changing rooms offer ample storage space and room to change.
• In the interest of sustainability, we kindly ask you to bring your own beach slippers.

Offer "Breakfast on the day of arrival with earlier spa use"

If you would like to take advantage of our offer even earlier, you are welcome to contact us at our "Breakfast on the day of arrival with early spa use"Book now. For an amount of 35 € per person, you can already have breakfast and use the spa area from 08:00 a.m. We want to make your stay with us a perfect start and look forward to your visit.

Offer "Early check-in room with breakfast included"

If you would like to use your room from the morning of your arrival day onwards, we are happy to offer you our "Early check-in including breakfast"This way you can arrive as early as 08:00 AM, have a leisurely breakfast and check into your room immediately. For this service, we charge a fee of €50 per person. We would be happy to make your early arrival a pleasant experience - however, this offer is only available on short notice, at least two days before arrival upon request.

Departure / Check-out

Please note that the room must be vacated by 11:00 AM on the day of departure at the latest.

Offer "Spa Late-Check-out"

To help you relax and enjoy your stay to the fullest, we offer the option of booking a late check-out at the spa for an additional charge of €25 per person. This allows you to continue using the spa area on the day of departure as well. The spa area includes changing rooms and lockers that provide ample storage space.

Offer "Late Check-out Room"

If available, you can also book a late check-out until 21:00 so that you can enjoy your stay with us until the very last moment. Please speak to our friendly reception staff for more information. We charge an amount of €90 per room for this service.

Applications

Booking & Procedure

• To best prepare you for your spa break, we recommend that you inform us of your preferences in advance – ideally already when booking your room.
• Especially during the high season (autumn, winter and spring), our capacities are often fully booked well in advance.
• Applications that are part of an arrangement cannot be exchanged or modified.
• All stated treatment times include pre- and post-treatment rest time in the treatment room.
• Cancellations are possible free of charge up to 24 hours before the start of the application. After that, we charge 50 % of the application value.

Health & Well-being

• The health of our guests and our spa team is of the utmost priority.
• Please inform us of any relevant health conditions you may have before your application, such as surgeries, allergies or pregnancy.
• For your well-being and the protection of all, treatments can only take place if you feel healthy. In the case of contagious illnesses, especially skin diseases, or if you experience symptoms of illness on the day of treatment, it is unfortunately not possible to carry out the treatment. In this case, please let us know, and we will cancel the appointment for you free of charge.

Scheduling & Timeline

• We will arrange the schedule for you; we will of course take individual requests into account as far as possible.
• If you have a personal preference regarding the person being treated, please let us know before your arrival.
• You will receive the exact times of use after your arrival at the hotel.
• The treatments usually take place between 10:00 a.m. and 6:00 p.m.
• Please come to the bathrobe bistro shortly before your start of the application – we will pick you up there personally.

To the applications

Bathroom accessories

We are happy to lend you bathrobes and towels. In the showcase at the spa reception, we also offer a selection of fashionable bathing accessories for sale.

Accessibility

We place great emphasis on accessibility in our building plans to ensure that all guests have a pleasant stay with us. However, we would like to point out that due to our sloping location and the historical structure of our house, some few rooms are not accessible to people with reduced mobility. There are handrails on the stairs, not along the hallways and paths in the house.

Although the main entrance is not barrier-free, there is a side entrance to the left of the main entrance, through which you can access all our guest rooms, including barrier-free rooms, by using an elevator. From there, you can reach all of our guest rooms.

The path to the spa bistro, the treatment rooms, the indoor pool and the sauna area is barrier-free accessible. Unfortunately, the fitness and course area as well as the "Timeless" relaxation area are not barrier-free accessible. The entrance to the indoor pool consists of tiled steps and a handrail, while the outdoor pool has a vertical entrance integrated into the exterior wall.

All the dining areas as well as the terrace are accessible without barriers, with the exception of the restaurant "Antons".

Flowers

Our reception team is available to meet your special requests or arrange a suitable bouquet of flowers for any occasion at any time. Please do not hesitate to contact us – we are always happy to help.

Dart

Our leisure room on the 1st basement floor offers you the opportunity to test your darts skills. If the dart machine is turned off, you will find the switch on the side. We wish you lots of fun while playing!

Day Spa

We warmly welcome you as a Day Spa guest and look forward to your visit. Please understand that capacity is limited. However, we will do our best to provide you with an unforgettable wellness experience.

To the Day Spa offer

Electric car / E-charging stations / Wallboxes

For our guests with electric vehicles, we have six in-house charging stations. The charging power is charged per kilowatt hour (kWh) based on consumption (currently 65 cents), and automatically booked directly onto your room bill.

Bike rental

At the reception you can rent e-bikes for €29 per tour. Please reserve in advance, at least one day in advance - thank you in advance!

Suggesting a bicycle/e-bike

If you are arriving by bicycle or electric bike, you can park it directly opposite the hotel in our lockable bicycle storage room - where our rental bikes are also located. Use is free of charge. Normal power sockets are available on site for electric bikes, where you can charge your battery with your own charger. Access to the room is provided by the reception - simply contact us if you wish to bring your bike in or out.

FKK without textiles

Please note that there is no opportunity for free body building in the sense of bathing or exercising with a naked body in our hotel. We ask our guests to wear appropriate clothing in all areas - with the exception of the sauna area. We thank you for your understanding.

Fitness

Our fitness area is available on the third basement floor, which is open daily from 07:00 to 21:30. Please note that use is at your own risk.

We work with equipment from the manufacturer PRECOR:

• Chest/Shoulder Press
• Rowing/Tugging station
• Leg press
• Back stretcher
• Short dumbbell stand with short dumbbells
• Cable traction tower
• Multipress
• Roman chair
• Ergometer
• Recumbent ergometer
• Elliptical trainer
• Adaptive Motion Trainer
• Running machine

Recreation area

In the leisure area at the height of our spa bistro on the first basement floor, you can play table tennis, darts and table football for free. The necessary equipment is already ready for you, so you can get started right away.

Breakfast

Our rich breakfast buffet is available daily from 08:00 until 11:30. If you would like to have breakfast earlier, please inform the reception in advance.

Board games

Our fireplace room is not only a cozy place to relax, but also the perfect place to play some board games. We have a selection of games that you can use for free. We simply ask that you properly return the games to the shelf after use, so that other guests can enjoy them as well.

Groups

We ask for your understanding that we are unable to accept larger groups (more than 8 people) or bachelor parties.

Vouchers

If you would like to redeem a voucher, please present it at the reception upon your arrival. We will then directly credit the voucher amount to your room bill. Please note that our vouchers are multi-purpose vouchers that can be used for all our services.

Be careful with vouchers offered through sales platforms like eBay Classifieds! These could be fake and therefore invalid. Nowadays, it is child's play to create a voucher that looks exactly like our real online vouchers. What matters is the code of your voucher, because this code is used to verify its validity and the payment amount of the voucher is then deducted from your bill. If you are unsure about the origin of your voucher, simply send us a photo of it in advance and we will verify its authenticity.

Create a voucher now

Half-board / 4-course dinner

We would be happy to automatically reserve a table for you in the restaurant if you have booked half-board. Please take a seat between 18:00 and 19:30 (last order available).

Liability

We remind you that all areas of our house are to be used at your own risk and responsibility. Please be especially careful when it is wet, as the floors and stairs can be slippery. Please understand that we cannot accept any liability for personal or property damage. This disclaimer applies to all areas, including the sunbathing area, body treatments, massages, cosmetic treatments, the sauna, the steam bath, and the use of showers, swim pools, and whirlpool baths.

Pets, dog, dogs

For the sake of allergy sufferers, pets are not allowed in the hotel; we kindly ask for your understanding! (PS: We have a wonderful dog of our own in the family of the owner.)

Weddings, celebrations

Wellness is our top priority, which is why we focus exclusively on providing our guests with the highest level of relaxation and rejuvenation. For this reason, we do not offer weddings, celebrations, large conferences, or other events.

Internet access

For our guests, the use of our internet access is of course free of charge. Simply sign up via the "German Hotspot" network, check the usage terms, and you're ready to go!

Bachelor party or bachelorette party (JGA)

We want every stay at our hotel to be a pleasant and relaxing experience. For this reason, we are unable to host bachelor parties or similar events at our hotel. We understand that this may be disappointing for some, but we want to ensure that all our guests can enjoy a peaceful and relaxing stay. We ask for your understanding and thank you for your consideration.

Kicker

Our leisure area on the first basement floor offers you the opportunity to play a relaxing game of football. A kickball is available here, and you can find the appropriate balls right next to the playing equipment.

Children & Babies/Babies

We are a place of refuge and peace with plenty of space to recharge. Therefore, we kindly ask for your understanding that stays are only possible from the age of 16 onwards.

Ledges

To ensure that all guests can enjoy the wellness area equally, we kindly ask that you do not reserve sun loungers by temporarily placing towels on them.

Lunch package

If you are planning a trip or want to start your journey home, we are happy to offer you the opportunity to receive a delicious lunch pack for a small fee. Please order this in advance at our reception to ensure that we can accommodate your wishes.

Mini bar

We already eliminated the mini bars many years ago. Instead, a small refrigerator is available in your room, where you can find a free bottle of mineral water. In addition, we offer a large selection of drinks, snacks, and sweets in our vending machine located on the first floor above the reception.

Mountain bike

Renting a mountain bike without an electric motor costs €19 per tour. We kindly ask you to reserve your bike at least one day in advance to ensure that we can provide you with a bike.

Opening hours

Our goal is for every employee to feel comfortable working here. A transparent arrangement of working hours is crucial to this. This requires appropriate opening hours.

during opening hours

Parking cars, parking spaces

Free, on-site parking is available in close proximity to our hotel in sufficient numbers. You are welcome to park directly in front of the hotel entrance for loading and unloading. Please note that we cannot accept liability for any damage or theft.

Smoking

Please note that smoking is not permitted throughout the hotel due to the applicable state law in NRW. Smoking can trigger a fire alarm. Interfering with the fire alarm in the room will immediately result in an alarm being triggered. Failure to comply with the smoking ban may result in significant costs.

Travel cancellation insurance | Travel protection | Travel insurance

We would like to recommend a product that is very important to us: travel cancellation insurance. No one can predict what will happen up to your arrival. Unexpected illnesses or unforeseen events could mean that you won’t be able to go on your holiday or that you have to cancel it prematurely. To avoid financial losses in these cases, we recommend the products of our partner, ERGO Reiseversicherung AG.

ERGO Travel Protection

Umbrella

We are happy to lend you a rain umbrella free of charge. These are available to you at the main entrance.

Reception

To provide you with the best possible service, our reception is available from 08:00 to 21:30. Please do not hesitate to contact us with any questions or requests. You can reach us at 150. We look forward to helping you.

SauerlandCard

We are happy to provide you with the Sauerland Card free of charge at the reception. With it, you can travel by bus or train for free - crisscrossing the entire region in the Hochsauerland and the Soest district. And you benefit from attractive discounts at many excursion destinations.

Saunas and steam baths

Our saunas are dry saunas; we deliberately do not offer hot baths; the cabins remain places of individual relaxation. You can find humid heat in the steam room.

Spa area

Our wellness area boasts warm, minimalist architecture and offers relaxation and well-being. To access the spa area, simply use the hotel lift in the light wing. At the spa reception, you can receive free sauna towels. In the bathrobe bistro, you can order refreshing drinks, coffee, daily dishes and ice cream. The menu has something for every taste. Tea, spring water and apples are also available free of charge. Please note that bringing your own food and drinks is not permitted.

Sport

Our region offers a variety of sporting activities at any time of the year, such as hiking, walking, cycling, climbing, cross-country skiing, alpine skiing, and much more. Our reception staff is happy to provide you with information. For on-site sporting activities, we offer a fitness room and the option of renting bicycles. In addition, we offer a daily changing course program with aqua gymnastics and various yoga classes.

Cancellation

Cancellation conditions

Terrace

From 12:00 p.m., we welcome you to our restaurant terrace in fine weather - for a light lunch from our à la carte menu or for a refreshing drink in the afternoon. When the day comes to an end, enjoy a relaxing end to the day here under the open sky. Please understand that breakfast and dinner are served exclusively in the restaurant.

Textile-free / FKK

There is no free body culture in the sense of exercising naked in our house and it is not desired. Clothing must be worn in all areas (of course, with the exception of the sauna area).

Table reservation

To book a table

Table tennis

In the 1st basement floor of our hotel, you can play a game of table tennis in our leisure room. The necessary rackets and balls are available on site and can be used free of charge.

Rebooking / Changing travel period

Please note that it is not possible to change or postpone bookings. Once you have made a booking, we guarantee the booked room category at the current daily conditions for the booked travel period. If you wish to change your travel period, you must cancel your existing reservation in accordance with the accepted cancellation terms and make a new reservation.

Cancellation conditions

Incompatibilities / Allergies

In our kitchen, we exclusively use fresh and natural ingredients without any additives. We are also happy to consider your individual dietary needs, such as gluten or lactose intolerance. Please inform us before your arrival so that we can make appropriate adjustments. Please note that the transmission of allergens from one food to another cannot be ruled out, and therefore we cannot guarantee the presence of any allergens contained in the product.

Dry wet bath towels

To quickly dry wet clothes, there is an electric clothes dryer in the changing room area of our spa for ladies. This dryer dries your bath clothes in just a few seconds, so most of the water is removed.

Water temperature

Our indoor pool is set to a target water temperature of 29 °C, and our outdoor pool to a target water temperature of 31 °C.

Hiking

Our hiking trails lead you through the unique nature of the High Swabian Forest. For your trip, we have a selection of map materials available at the reception and are happy to advise you on your individual wishes. Hiking tours, excursions etc. organized by the hotel are announced in advance on information boards at the hotel reception.

More hiking information

WLAN / W-LAN / Internet

Wi-Fi is available free of charge almost throughout the entire hotel. Please select the network "germanhotspot - Hotel DIEDRICH", enter the password (you will receive it during check-in as part of our welcome information), confirm the terms and conditions and you are already connected to the internet via Wi-Fi.

Z

Room cleaning

• Our cleaning staff is available daily between 10:00 AM and 2:00 PM to bring your room to a high shine. However, if you prefer undisturbed privacy, please hang the red sign on your door. This way, our cleaning staff will know that you are not to enter your room on that day and a cleaning will not be provided. Please note, however, that a cleaning on that day may not be able to be completed.
• Alternatively, you can also use the blue sign to indicate that you do not wish to have any cleaning done on this day.

Room service

We are very sorry that we cannot offer room service to you. Our focus is on providing a holistic experience of well-being for our guests, and that is why we offer other options in our hotel to make your stay as pleasant as possible.