Information from A to Z
If you miss any information or have further questions, please do not hesitate to contact us. We will be happy to assist you at any time. However, we would like to point out in advance that many of your questions may already be answered in our FAQ. We therefore recommend that you also take a look at our FAQ section before contacting us. We look forward to hearing from you!
to the FAQ
Arrival / Check-in
- Please note that check-in time is between 15:00 and 21:00. Your room will be ready for you from 15:00.
- We kindly ask you to let us know when you expect to arrive on the day of arrival and whether we may schedule treatments in the SPA for you on the day of arrival so that you can relax right away.
- If you have a voucher and would like to redeem it, please be sure to show it to us directly during check-in.
- We offer our guests free in-house parking in sufficient number directly around our hotel. For loading and unloading your luggage you are welcome to stop for a short time directly in front of the hotel entrance.
- If you arrive already before 15:00 with us and want to use the SPA area, it's no problem! From 12:30 pm on the day of arrival you can enjoy the SPA area. In this case, you will receive your spa bag with rental bathrobe, which would normally be waiting for you in your room, already at the reception. Until your room is ready for occupancy from 3:00 p.m., you can either store your luggage in the car or we will be happy to take care of it for you. Our SPA changing rooms offer sufficient storage space and room to change.
- In the spirit of sustainability, we ask that you bring your own bathing slippers.
💡 Offer "Breakfast on the day of arrival with early SPA use".
If you would like to enjoy our offer even earlier, you are welcome to book our "Breakfast on arrival day with early SPA use". For an amount of 35 € per person you can already have breakfast and use the SPA area from 08:00 am. We would like to give you a perfect start to your stay with us and look forward to your visit.
💡 Offer "Early room check-in including breakfast".
If you would like to use your room on the day of arrival already from the morning, we are happy to offer you our "Early room check-in including breakfast" subject to availability. This allows you to arrive as early as 08:00, have breakfast in peace and quiet and move directly into your room. For this service we charge an amount of 50 € per person. We would be pleased if we can make your arrival more pleasant with our early check-in - however, this offer is only available on request at short notice, at the earliest two days before arrival.
Departure / Check-out
Please note that the room must be released on the day of departure no later than 11:00.
💡 SPA late check-out offer
For a relaxing end to your stay, we offer you the possibility to book a SPA late check-out for an extra charge of € 25 per person. This allows you to use the SPA area even on the day of departure. In the SPA area, changing rooms and lockers are available to you, offering sufficient storage space.
💡 "Room late check-out" offer
If available, you can also book a room late check-out until 21:00, so you can enjoy your stay with us until the last moment. Please speak to our friendly staff at the reception to find out more. For this service we charge an amount of 90,00 € per room.
Booking and cancellation
- In order to ensure a smooth running of our wellness treatments, we ask all guests to book them directly with the room reservation or in writing at least one week before arrival.
- In case of a later booking or a request for application expressed only on site, we may not be able to offer any more free dates.
- All indicated treatment times include preliminary talk and after-rest time in the treatment room. In case of delays, the treatment time will be reduced accordingly.
- Cancellations are possible free of charge up to 24 hours before the start of the application. After that, a cancellation fee of 50% of the application value will be charged.
Health is the highest good for us
- The health of our guests as well as our staff is our highest priority. Therefore, before booking a treatment, we ask you to make sure that you are healthy and do not have any contagious diseases, such as skin diseases.
- If you have any mild symptoms of illness on the day of your booked treatment, you will be required to wear a medical face mask during the application.
- In order for us to treat you in the best possible way, we kindly ask you to provide our SPA staff with precise information about any health restrictions or relevant special features (operations, allergies, pregnancy, etc.) prior to your treatment.
Scheduling and place
- The scheduling of the applications is done by us. However, we are happy to accept appointment requests and try to accommodate them as best as possible.
- You will receive the times for your booked treatments shortly after your arrival at the hotel. Treatments always take place between 10:00 am and 6:30 pm.
- We ask you to arrive at our bathrobe bistro shortly before the application so that we can find you on time.😊
To the applications
We are happy to lend you a bathrobe and bath towels. We also offer a selection of fashionable bathing accessories for sale in the showcase at the SPA reception.
We attach great importance to barrier-free accessibility in our structural planning in order to enable all guests to enjoy a pleasant stay with us. However, we would like to point out that due to our hillside location and the historical structure of our house, a few rooms are not accessible barrier-free.
The main entrance is not barrier-free, but there is a side entrance on the left side of the main entrance, through which you can reach the reception barrier-free with an elevator. From there you can reach all our guest rooms, including barrier-free rooms.
The way to the SPA bistro, the treatment rooms, the indoor pool and the sauna area is accessible barrier-free. Unfortunately, the fitness and course area as well as the rest area "Timeless" are not barrier-free accessible. The entrance to the indoor pool consists of tiled steps and a handrail, while the outdoor pool has a vertical ladder entrance integrated into the outer wall.
All catering areas as well as the terrace are barrier-free accessible, with the exception of the restaurant "Antons".
Several options are available for payment of your hotel bill upon departure. We are happy to accept payment by EC card or cash. We would like to ask you to refrain from using credit cards if possible. Thank you for your understanding.
Our reception team is always at your disposal to fulfill your special requests or to arrange a suitable bouquet for any occasion. Do not hesitate to contact us - we are always happy to assist you.
Our recreation room in the 1st basement offers you the opportunity to test your dart skills. If the dart machine is switched off, you will find the switch-on button attached to the side. We wish you a lot of fun playing!
We welcome you as a Day-SPA day guest and look forward to your visit. Please understand that capacities are limited. However, we will do our best to provide you with an unforgettable wellness experience.
To the Day SPA offer
Electric car / E-charging stations / Wallboxes
For our guests with e-cars, we have six in-house charging stations. The charging current is charged per kilowatt hour (kWh) according to consumption (currently 0.65 euros) and automatically booked directly to your room bill.
At the reception you can rent e-bikes for 29 € tour fee. Please reserve in time, at least one day in advance - thank you very much!
Nudist textile free
Please note that there is no possibility for nudism in our hotel in the sense of bathing or moving with naked body. We ask our guests to wear appropriate clothing in all areas - with the exception of the sauna area. We thank you for your understanding.
In the third basement you can use our fitness room, which is open daily from 07:00 to 21:30. Please note that the use is at your own responsibility.
In the newly furnished recreation room on the level of our SPA bistro on the first basement floor you can play table tennis, darts and foosball free of charge. The appropriate equipment is already ready for you, so you can get started right away.
Our rich breakfast buffet awaits you daily from 08:00 to 11:30 in the light wing restaurant. If you would like to have breakfast earlier, please indicate this in time at the reception.
Our fireplace room is not only a cozy place to relax, but also the perfect place to play some board games. We have a selection of games that you can use free of charge. We only ask that you properly return the games to the shelf after use so that other guests can enjoy them as well.
We ask for your understanding that we can not accept larger groups with more than 8 people and bachelor parties.
If you would like to redeem a voucher, please present it at the reception upon your arrival. We will then charge the voucher value directly to your room bill. Please note that our vouchers are multi-purpose vouchers that can be redeemed for all our services.
To the voucher store
Half board / 4-course evening menu
We will be happy to automatically reserve a table for you in the restaurant if you have booked half board. Please take a seat between 18:00 and 19:30 (kitchen closing time).
We would like to point out that all areas of our house are used at your own responsibility and risk. Please be especially careful when wet, as floor coverings and stairs can be slippery. Please understand that we cannot accept any liability for personal injury or damage to property. This disclaimer applies to all areas, including the sunbathing lawn, body treatments, massages, cosmetic applications, sauna, steam bath, infusions, as well as the use of showers, swimming and bubble baths.
Pets, Dog, Dogs
Out of consideration for allergy sufferers, pets are not allowed in the hotel; we kindly ask for your understanding! (PS: We have a wonderful dog ourselves in the owner family).
Wellness is our top priority and therefore we focus exclusively on providing our guests with the highest level of relaxation and recreation. For this reason we do not offer weddings, celebrations, large meetings or other events.
Bachelor party or bachelorette party (JGA)
We want every stay in our hotel to be a pleasant and relaxing experience. For this reason, we are unable to host bachelor parties or similar celebrations at our hotel. We understand that this can be a disappointment for some, but we want to make sure that all our guests can enjoy a quiet and relaxing stay. We ask for your understanding and thank you for your consideration.
Our recreation room in the first basement offers you the opportunity to play a relaxed round of soccer. A foosball table is available for this purpose and you will find the appropriate balls directly at the playing equipment.
Kids & Babies/Babies
We are a refuge and oasis of peace with plenty of space to recharge. Therefore, we kindly ask for your understanding that a stay is only possible from the age of 16.
To ensure that all guests can enjoy the wellness area equally, we kindly ask you not to reserve any loungers by temporarily placing towels on them.
If you are planning an excursion or would like to start your journey home, we are happy to offer you the possibility of receiving a delicious packed lunch for a small fee. Please order this in good time at our reception to ensure that we can meet your wishes.
As a small gift for your stay, you will find a free bottle of mineral water in the minibar. In addition, we offer a wide selection of drinks, snacks and sweets in our vending machine on the second floor above the reception.
The rental of a mountain bike without electric drive costs 19 € per day. We ask you to reserve your bike at least one day in advance to ensure that we can provide you with a bike.
You can conveniently pay for all drinks and other consumption with your room card. The corresponding amounts are automatically posted to your room bill. Please always hand over your room card including booklet to our service staff for this purpose.
Our goal is for every employee to feel comfortable with us. Transparent regulation of working hours is crucial for this. This requires appropriate opening hours.
to the opening hours
Car parking, parking spaces
In the immediate vicinity of our hotel, free in-house parking is available in sufficient numbers. For loading and unloading, you are welcome to stop directly in front of the hotel entrance. Please note that we cannot accept liability for any damage or theft.
Please note that smoking is not allowed in the entire hotel due to the current state law NRW. Smoking can trigger a fire alarm. Tampering with the fire alarm in the room will immediately cause an alarm. Failure to comply with the smoking ban may result in significant costs.
Travel Cancellation Insurance | Travel Protection | Travel Insurance
We would like to make a recommendation that is very close to our hearts: the conclusion of a travel cancellation insurance. Because no one can predict what will happen until you arrive. An unexpected illness or unforeseen events could mean that you do not start your vacation or have to cancel it prematurely. To avoid financial losses in these cases, we recommend the products of our partner, ERGO Reiseversicherung AG.
ERGO Travel Protection
We will gladly lend you an umbrella free of charge. These are ready for you in the main entrance.
In order to provide you with the best possible service, our reception is available for you from 08:00 to 21:00. Do not hesitate to contact us with any questions or requests. You can reach us at the number 150 and we will be glad to help you.
We will be happy to issue you the SauerlandCard free of charge at the reception. With it you can travel free of charge by bus or train - crisscrossing the entire region in the Hochsauerland and the district of Soest. And you benefit from the attractive discounts on many excursions.
Our spa area captivates with its warm purist architecture and offers you relaxation and well-being. To enter the SPA area, simply use the hotel lift in the light wing. At the SPA reception you will receive sauna towels free of charge. In the bathrobe bistro you can order refreshing drinks, coffee, snacks and ice cream. The menu has something for every taste. Tea, struth water and apples are also available free of charge. Please note that own food and drinks are not allowed.
Our region offers you a variety of sporting activities in every season, such as hiking, walking, cycling, climbing, cross-country skiing, alpine skiing and much more. Our reception staff will be happy to provide you with information. For sports activities on site we offer a fitness room and the possibility to rent bicycles. We also offer a daily changing course program with aqua gymnastics and various yoga courses.
Textile free / nudist
Nudism in the sense of bathing and moving around with a naked body does not exist in our house and is not desired. In all areas (of course with the exception of the sauna area) clothing is to be worn.
To the table reservation
In the 1st basement of our hotel you can play a game of table tennis in our recreation room. The necessary rackets and balls are ready on site and can be used free of charge.
Change booking / travel period
Please note that it is not possible to change or postpone bookings. Once you have made a booking, we guarantee the room category you have booked at the current day conditions for the booked travel period. If you wish to change your travel period, you must cancel your existing reservation according to the accepted cancellation policy and make a new reservation.
Intolerances / allergies
In our kitchen we work exclusively with fresh and natural ingredients without additives. We are also happy to take into account your individual dietary needs, such as gluten or lactose intolerance. Please inform us before your arrival so that we can adjust accordingly. Please note that a transfer of allergens from dish to dish can not be excluded and we can therefore not guarantee for contained allergens.
Our hiking routes lead you through the unique nature of the Hochsauerland. For your excursion, we have a selection of maps available at the reception and will be happy to advise you on your individual wishes. Hikes, excursions etc. organized by the hotel are announced in good time on notice boards at the hotel reception.
More hiking info
WLAN / W-LAN / Internet
Almost in the entire house WLAN is available free of charge. Please select the network "germanhotspot - Hotel Diedrich", confirm the terms and conditions and you are already on the Internet via W-LAN.
- Our cleaners are ready to polish your room every day between 10:00 am and 2:00 pm. However, if you prefer undisturbed privacy, please hang the red sign on your door. This way, our cleaning staff will know not to enter your room that day and cleaning will not be necessary. Please note, however, that a cleaning may not be made up on that day.
- Alternatively, you can use the blue sign to indicate that you do not want cleaning that day.
We are very sorry not to be able to offer you room service. Our focus is on a holistic well-being experience for our guests, and that is why we offer other options in our hotel to make your stay as pleasant as possible.
To the offers