Reservation conditions

Please note that it is not possible to change or postpone bookings. Once you have made a reservation, we guarantee you the room category you have booked at the current day conditions for the booked travel period. If you wish to change your travel period, you must cancel your existing reservation according to the accepted cancellation policy and make a new reservation.

Cancellations must be made in writing in any case; gladly by messenger or also by e-mail to

Three people arrive and walk towards the hotel entrance with their suitcases

Cancellation conditions

According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day cancellation right does not apply to hotel bookings. The cancellation conditions of the hotel apply.

Standard cancellation conditions

Valid for all offers; except as noted below.

Exception cancellation conditions

Valid 27.12. - 01.01., as well as for the early and long booking rate.

Travel Protection // Travel Cancellation Insurance

We strongly recommend that you take out travel cancellation insurance. No one can predict what will happen until you arrive. At any time, an illness or unforeseen event could occur that affects your travel plans.

Please understand that in the event of cancellation, we must act in accordance with our reservation conditions. However, travel cancellation insurance provides you with coverage against financial loss in the event of cancellation or interruption of your vacation due to illness or other unforeseen events.

We recommend that you inform yourself about the products of ERGO Reiseversicherung AG. Travel cancellation insurance is often cheaper than you think and gives you the security to cover unforeseen events.

Check insurance