Booking conditions
Please note that it is not possible to change or postpone bookings.
Once you have made a booking, we guarantee the booked room category at the current daily conditions for the booked travel period. If you wish to change your travel period, you must cancel your existing reservation in accordance with the accepted cancellation terms and make a new reservation.
Cancellations must in all cases be made in writing; preferably by e-mail to mail@hotel-diedrich.de.
Good to know: For hotel bookings with a fixed arrival and departure date, the law does not provide for a 14-day cancellation period (§ 312g, paragraph 2, no. 9 of the German Civil Code). An online booking is therefore as binding as a booking by phone or email. Our cancellation conditions take its place; you will see them transparently before completing each booking.
Travel cancellation insurance
We strongly recommend that you obtain or arrange for travel cancellation insurance. No one can predict what will happen until your arrival. Illness or unforeseen events could occur at any time and disrupt your travel plans.
Please understand that in the event of a cancellation, we must act in accordance with our booking conditions. However, travel cancellation insurance provides you with protection against financial losses in the event of cancellation or interruption of your holiday due to illness or other unforeseen events.
We recommend that you familiarize yourself with the products offered by ERGO Reiseversicherung AG. A travel cancellation insurance is often cheaper than you might think and provides you with the security to cover unforeseen events.
Standard cancellation conditions
Valid for all offers except our New Year's Eve offer.
- Up to 15 days before arrival: free cancellation
- 14 to 8 days before arrival: 50 % of the total price of the booked services will be charged
- 7 days to one day before arrival: 70% % of the total price of the booked services will be charged
- On the day of arrival, in case of no-show or early departure: 100 % of the total price of the booked services will be charged
New Year's Eve cancellation terms
Valid for our New Year's Eve offer "Relax into the New Year".
- Until 29 days before arrival: free cancellation
- 28 to 8 days before arrival: 50 % of the total price of the booked services will be charged
- 7 days to one day before arrival: 70% % of the total price of the booked services will be charged
- On the day of arrival, in case of no-show or early departure: 100 % of the total price of the booked services will be charged
Note
According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day cancellation period does not apply to hotel bookings. The hotel’s cancellation terms apply.
Frequently asked questions
Can I change or postpone my booking?
No. It is not possible to change or postpone a booking. If you wish to change the travel period, the existing reservation must be cancelled in accordance with the cancellation terms and then rebooked.
Why is it not possible to change the travel period?
After your booking, we guarantee you the booked room category at the current daily rates for your travel period. Any changes to the date of your stay result in new availability and prices - therefore, a change is only possible through cancellation and a new booking.
How can I cancel my booking?
Cancellations must be made in writing in any case – the easiest way is by email. mail@hotel-diedrich.de.
What cancellation policies apply at the DIEDRICH Wellnesshotel & Spa in Hallenberg?
There are standard cancellation policies for all offers, except for our New Year's Eve offer "Relax into the New Year", for which separate conditions apply. The applicable deadlines and percentages can be found directly on this page under "Standard Cancellation Policies" or "New Year's Eve Cancellation Policies".
What happens in the event of no-show or early departure?
In the event of cancellation on the day of arrival, no-show or early departure, the total price of the booked services will be charged in accordance with % the conditions 100 (Standard and New Year's Eve).
Is there a 14-day cancellation period for hotel bookings?
No. The 14-day cancellation policy does not apply to hotel bookings. The cancellation terms of the hotel apply (information according to Directive 2011/83/EU, Article 16).
Should I take out travel cancellation insurance?
We strongly recommend travel cancellation insurance. No one can predict what will happen before your arrival. Insurance can protect you from financial losses if you have to cancel or cancel your trip due to illness or unforeseen events. On this page you will find a link to the ERGO travel insurance.