Frequently asked questions & answers - FAQ

You will always get the best price for your stay in our wellness hotel directly from us. Our offers guarantee you clear price advantages. In general, the earlier and longer you book, the cheaper your stay will be. Prices and availability vary depending on the time of booking, demand and hotel occupancy. Further information and offers can be found at hotel-diedrich.de/offers.

You can find our rooms and room categories at hotel-diedrich.de/zimmer.

Yes, a double room for single use can be booked. Please send us your booking request via hotel-diedrich.de/anfragen.

Yes, we provide you with bathrobes and sauna towels free of charge. In your room you will find a bag with a bathrobe to borrow. Sauna towels are available for you in the entrance area of the spa. To promote sustainability, we ask you to bring your own slippers.

Yes, children and babies are not allowed in our hotel, as we specialize in peace and relaxation for adults. Our hotel offers ideal conditions for guests aged 16 and over.

There are a large number of diverse hotels that specialize in children and families and thus perfectly meet their needs for playing, letting off steam, animation and entertainment.

Here you will find ideal conditions for spending time as a couple or with friends. You can be sure that your children are well looked after and in good hands, whether with their grandparents or with a parent at home.

In summer, our hotel will be closed from 10.07.2025 up to and including 24.07.2025 to carry out necessary repairs and structural work. Over Christmas, our hotel will be closed from 21.12.2025 to 26.12.2025 so that our team can spend the Christmas holidays with their families.

Yes, there are opening hours for different areas of our hotel to ensure both your comfort and the working hours of our staff:

Reception: Daily from 08:00 to 21:00.

Breakfast: Daily from 08:00 am to 11:30 am.

Gastronomy terrace: From 12:00 noon, weather permitting, we welcome you to our gastronomy terrace - for a light lunch from our menu of the day or a refreshing drink in the afternoon. As the day draws to a close, this is a wonderful place for a relaxing drink in the open air. It remains open until 21:30, after which it is closed out of consideration for the rooms above. We ask for your understanding that breakfast and dinner are served exclusively in the restaurant.

Day ticket: Daily between 12:00 and 16:00 (last time to order).

Dinner: If you have booked half board, we will automatically reserve a table for you. In this case, please take a seat in the restaurant between 18:00 and 19:30 (last possible time to order).

Hotel bar: Daily from 17:00 to a maximum of 00:00 (last order possible).

Spa, wellness, sauna & treatments: Indoor pool and fitness room from 07:00, saunas from 11:00, closing at 21:30 (indoor pool 22:00).

You can find a compact overview of opening hours - including the outdoor pool - here at hotel-diedrich.de/oeffnungszeiten

Tip: Have dinner right at 18:00 and then use the rather empty spa again!

Our half-board includes a 4-course evening meal with a choice of main course (including a vegetarian alternative), use of the spa area and a rich breakfast buffet with many regional products.

Your booking cannot be changed directly, but must be canceled. Cancellations require written notification, preferably by e-mail to mail@hotel-diedrich.de. Please refer to your reservation confirmation to find out whether costs will be incurred. You can find our cancellation conditions at hotel-diedrich.de/reservierungsbedingungen/.

Rebooking / postponing
It is not possible to rebook or postpone bookings, as we reserve the booked room category for you for the booked travel period and at the conditions applicable at the time of booking. If you wish to change the travel period, the existing reservation must be canceled in accordance with the accepted cancellation conditions and a new reservation must be made. We cannot guarantee that you will receive the room at the same price. The price may even be lower in the new travel period, depending on the occupancy and demand of the hotel.

Yes, we strongly recommend that you take out travel cancellation insurance. You can find further information on this at hotel-diedrich.de/reservations/conditions/.

No, we do not offer double rooms with separate beds in our hotel. If required, we recommend booking two single rooms or two double rooms for single use.

Dogs and pets are not allowed in our hotel in order to ensure an allergy-friendly environment and peace and quiet in the wellness area. We ask for your understanding.

We have a great dog in the owner family ourselves and therefore made this decision very consciously. There are two main reasons for this: firstly, a wellness vacation is primarily about doing something good for yourself and having as much time for yourself as possible. If you are traveling with a pet, you have to adapt your daily schedule to the needs of the animal, which goes against our understanding of a wellness vacation. Secondly, we want to keep our house as allergy-friendly as possible. Animal hair can cause immediate discomfort for people with respiratory allergies.

Check-in is possible daily between 15:00 and 21:00. Your room is ready for occupancy from 15:00. Early arrivals can use the spa area from 12:30 pm.

If you would like to enjoy our offer even earlier, you can book our "Breakfast on the day of arrival with early use of the spa". For €35 per person, you can have breakfast from 08:00 and use the spa area. We would like to give you a perfect start to your stay with us.

Another offer is our "Early room check-in including breakfast". If you would like to use your room from the morning on the day of arrival, we are happy to offer you our "Early room check-in including breakfast", subject to availability. You can arrive at 08:00, have breakfast in peace and quiet and check into your room straight away. We charge €50 per person for this service. We look forward to making your arrival a pleasant one with our early check-in - however, this offer is only available at short notice, at the earliest two days before arrival on request.

Yes, late check-in or late arrival is possible. If you arrive after 21:00, please inform us in advance so that we can deposit your room key in a key safe.

Yes, we offer comprehensive WLAN in the hotel. Connect to the "germanhotspot - Hotel Diedrich" network to access the internet.

Our treatment rooms and spa therapists are well booked, so we will take care of scheduling the booked treatments for you. You will receive the exact times shortly after check-in at the hotel reception. If you have any requests regarding times, please let us know and we will try to accommodate them. However, please understand that we cannot always fulfill all requests. We kindly ask for your understanding!

We recommend requesting additional treatments directly when making your room reservation or as early as possible in writing (see hotel-diedrich.de/wellness-anwendungen/#anfragen). Please note that our capacities are often fully booked well in advance, especially in the high season (fall, winter and spring), and we may not be able to offer any more free appointments.

The outdoor pool is 20 x 5 meters and set at 31 °C. The indoor pool is 12 x 5 meters and set at 29 °C. Both are open all year round, although the opening hours of the outdoor pool are slightly reduced in winter. You can find the current times at hotel-diedrich.de/opening-hours.

Our sauna culture is deliberately gentle and relaxing - without traditional infusions. This ensures even heat, pleasant humidity and a consistently calm atmosphere. Many guests find saunas without sudden bursts of heat particularly soothing.
In addition, a sauna without infusions is ideal for people with sensitive airways or allergies, as there are no irritating fragrances. The dry climate makes sweating more pleasant, as the sweat evaporates instead of running down the skin.
Our guests enjoy this gentle type of sauna as relaxing - for lasting well-being in a peaceful atmosphere.

Room cleaning takes place between 10:00 and 14:00.

The room must be vacated by 11:00 a.m. at the latest on the day of departure. We kindly ask you to make the payment on site with EC card or in cash - if possible, please no credit cards.

Yes, it is possible to use the spa area on the day of departure.

Spa late check-out: If you would also like to use the spa area on the day of departure, you have the option of booking a spa late check-out for an additional €25 per person. There are changing rooms and lockers in the spa area which offer sufficient storage space.

Room late check-out: If available, you can even have a room late check-out until 21:00. We charge € 90 per room for this service.

Yes, you can also eat à la carte instead of half board. Please inform reception of your request by 12:00 noon at the latest.

We are happy to take your allergies or intolerances into consideration. It is important that you let us know in good time, as the kitchen team prepares the daily evening menu with the utmost care and planning. It is cooked fresh and without additives every day. If you only express your wishes at the table in the evening, we ask for your understanding that we can only react to a limited extent.

Our hotel is barrier-free or suitable for wheelchair users, with a few exceptions. We have been paying attention to accessibility in our structural planning for many years. However, due to our hillside location and the slow growth of our hotel, a few rooms are not barrier-free. The main entrance is not barrier-free, but you can reach the reception desk barrier-free via the side entrance on the left-hand side of the main entrance and an elevator. From here you can reach all our guest rooms, including barrier-free rooms. The spa area, the bistro, the treatment rooms, the indoor pool and the sauna area are barrier-free. However, the fitness and course level as well as the "Zeitlos" relaxation area are not barrier-free. The entrance to the indoor pool consists of tiled steps and a handrail. The outdoor pool is also barrier-free, but has a vertical ladder entrance integrated into the outer wall. All catering areas and the terrace are barrier-free, with the exception of the "Antons" restaurant.

Of course, your friends can join you for breakfast or dinner - provided we have enough space. 🙂
The best thing to do in such a case is to send a short request to mail@hotel-diedrich.de.

Our hotel is located in the heart of the small half-timbered town of Hallenberg, right on the border between North Rhine-Westphalia and Hesse in the Hochsauerland region. Surrounded by picturesque countryside and plenty of green nature, our location offers numerous leisure opportunities and activities. In just 15 minutes by car you can reach the Ferienwelt Winterberg, where further attractions and opportunities await you. Our location is not only ideal for a wellness break, but also for a varied vacation in the Sauerland, in the middle of Germany.

You can find out more here at hotel-diedrich.de/approach.

You can park free of charge directly at the hotel in our own parking lots. A reservation is not necessary, as there are plenty of parking spaces available. You can easily load and unload directly in front of the hotel entrance.

Yes, you can charge your electric car at a hotel. We have six in-house electric charging stations in the parking lot to the side of the hotel entrance. Billing is fully automatic and based on consumption via your room bill. We currently charge 65 cents per kilowatt hour (kWh), based on consumption at the e-charging station.

The nearest train stations are in Winterberg (NRW from all directions), Frankenberg (Hessen from Kassel) and Münchhausen (Hessen from Marburg). From there, we will be happy to organize a pick-up by a local cab company for you on request (subject to a charge). The nearest airports are Paderborn-Lippstadt Airport (75 km), Kassel Calden Airport (85 km), Dortmund Airport (110 km), Frankfurt Airport (145 km), Cologne-Bonn Airport (150 km) and Düsseldorf Airport (180 km).

Yes, you can also hire bikes. We offer e-bikes for hire. The rental price is € 29 per tour; mountain bikes without a motor € 19 per tour. Please book in good time, at least one day in advance - thank you very much!

Yes, we will be happy to store your own bike in a locked room on request

Yes, we also offer a day spa for day guests, but capacity is limited. We ask for your understanding that we may not be able to offer a day spa on busy days, especially at weekends. We therefore recommend a day spa break on weekdays from Monday to Friday.

You can find out more here at hotel-diedrich.de/wellnesstag-sauerland

You can find our course schedule at hotel-diedrich.de/kursplan

Yes, we offer daily yoga sessions. Due to our daily course offerings, we do not have any special yoga weekends in our program. As our courses are included in the room rate, almost every weekend is a yoga weekend. You can find the course schedule at hotel-diedrich.de/kursplan.

You are very welcome to receive a voucher from us. You can do this easily and immediately at hotel-diedrich.de/gutscheine; here you can choose an amount, design your voucher and, if you pay via PayPal, receive it directly by e-mail and print it out. Please note that we only offer value vouchers and not vouchers for special offers or services, such as a day spa stay or package.

A note on our own behalf: Be careful with vouchers offered via sales platforms such as eBay classifieds! These could be counterfeit and therefore invalid. Nowadays it is very easy to create a voucher yourself that is absolutely identical to our genuine online vouchers. The code of your voucher is crucial, as this code is used to check the validity and to redeem the payment amount of the voucher on your invoice. If you are unsure about the origin of your voucher, simply send us a photo of it in advance and we will check its authenticity.

We are open over New Year's Eve and have a special offer for this. You can find it at hotel-diedrich.de/angebot/silvester-im-sauerland.

You can find our drinks menu at hotel-diedrich.de/beverages.

Our menu - à la carte from 18:00 - can be found at hotel-diedrich.de/hallenberg-restaurant.
Our menu of the day - between 12:00 and 16:00 (last time to order) - can be found at hotel-diedrich.de/hallenberg-mittagstisch.

Payment is made at the hotel on check-out in cash or by EC card - if possible, please do not use credit cards.

You can do this here at hotel-diedrich.de/newsletter. We would be delighted to receive your registration!

Unfortunately, it is not possible to celebrate a stag party with us. We understand that a stag party should be a very special day on which the bachelor or bachelorette is given a proper send-off. However, due to the hotel structure and our consideration for the other guests, it is not possible for us to organize such a celebration in an appropriate manner. In the evening, people usually want to sit together late into the night, socialize and celebrate. Unfortunately, this is not possible due to the closing times of the hotel bar and it can also disturb other guests in the neighboring rooms. We therefore ask for your understanding that we have to turn down JGA requests.

It is important to us that our staff have time off at Christmas. With this in mind, our hotel will be closed before and over Christmas; we will be happy to welcome you again from December 27th! You can find our company vacation times in the footer of our website by scrolling all the way down.

Our vacancies and available jobs as well as all information about us as an employer and benefits for our staff can be found at hotel-diedrich.de/karriere.

Our address is:

DIEDRICH Wellnesshotel & Spa
Hotel Diedrich OHG
Nuhnestraße 2
59969 Hallenberg

see hotel-diedrich.de/approach.