FAQ

FAQ - Questions & Answers

If you have any unanswered questions, please do not hesitate to contact us. We will be happy to help you!

Phone: +49 (0) 2984 9330
E-mail: mail@hotel-diedrich.de

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Exterior view of the front of the Hotel Diedrich Hallenberg

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Where and how do I get the best price?

You will always get the best price for your stay in our wellness hotel directly from us. Our offers guarantee you clear price advantages. In general, the earlier and longer you book, the cheaper your stay will be. Prices and availability vary depending on the time of booking, demand and hotel occupancy. Further information and offers can be found at hotel-diedrich.de/offers.

Where can I find the room categories?

You can find our rooms and room categories at hotel-diedrich.de/zimmer.

Can I also book a double room for single use?

Yes, a double room for single use can be booked. Please send us your booking request via hotel-diedrich.de/kontakt/anfragen.

Are bathrobes and sauna towels provided free of charge?

Yes, we provide you with bathrobes and sauna towels free of charge. You will find a bag with a bathrobe to borrow in your room. Sauna towels are available for you in the entrance area of the spa. To promote sustainability, we ask you to bring your own slippers.

Are children and babies really not allowed? Why?

Yes, children and babies are not allowed in our hotel, as we specialize in rest and relaxation for adults. Our hotel offers ideal conditions for guests over the age of 16.

There are a large number of diverse hotels that specialize in children and families and thus perfectly meet their needs for playing, letting off steam, animation and entertainment.

With us you will find ideal conditions to spend time as a couple or with friends and girlfriends. You can be sure that your children are well looked after and in good hands, whether with grandparents or with a parent at home.

Wann sind Betriebsferien bzw. in welchen Zeiten ist das Hotel geschlossen?

Im Sommer ist unser Haus vom 08.07.2024 bis einschließlich 21.07.2024 geschlossen, um notwendige Reparaturen sowie bauliche Arbeiten durchzuführen. Über Weihnachten ist unser Haus vom 20.12.2024 bis einschließlich 26.12.2024 geschlossen, sodass unser Team die Weihnachtstage bei ihren Familien verbringen kann.

Are there any opening hours that need to be observed?

Ja, es gibt Öffnungszeiten für verschiedene Bereiche unseres Hotels, um sowohl Ihren Komfort als auch die Arbeitszeiten unserer Mitarbeitenden zu gewährleisten:

Rezeption: Täglich von 08:00 bis 21:00 Uhr.

Frühstücksbuffet: Täglich von 08:00 bis 11:30 Uhr.

Terrasse: Bei gutem Wetter können Sie auch auf unserer Terrasse frühstücken. Geöffnet bleibt sie ganztags bis 22:00 Uhr; danach wird sie, aus Rücksicht auf die sich darüber befindenden Zimmer, geschlossen. Tischreservierungen für den Terrassenbereich nehmen wir nicht entgegen.

Tageskarte als Mittagessen: Täglich zwischen 12:00 Uhr und 16:00 Uhr.

Abendessen: Bei gebuchter Halbpension reservieren wir automatisch einen Tisch für Sie. Bitte nehmen Sie in diesem Fall zwischen 18:00 und 19:30 Uhr (Küchen-Annahmeschluss) im Restaurant Platz.

Hotelbar & Kaminstube: Täglich von 17:00 Uhr bis maximal 01:00 Uhr.

Spa, Wellness, Sauna & Anwendungen: Innenpool und Fitnessraum ab 07:00 Uhr, Saunen ab 11:00 Uhr, Schließung um 22:00 Uhr.

Sie finden eine kompakte Übersicht der Öffnungszeiten – auch des Außenpools – hier unter hotel-diedrich.de/oeffnungszeiten

Tipp: Direkt um 18:00 Uhr Abendessen und danach nochmal den ziemlich leeren Spa nutzen!

What is included in the half board?

Our half-board includes a 4-course evening meal with a choice of main course (including a vegetarian alternative), use of the spa area and a rich breakfast buffet with many regional products.

How can I change/cancel my booking? Are there any costs involved?

Ihre Buchung kann nicht direkt geändert, sondern muss storniert werden. Stornierungen erfordern eine schriftliche Mitteilung, vorzugsweise per E-Mail an mail@hotel-diedrich.de. Ob Kosten anfallen, entnehmen Sie bitte Ihrer Reservierungsbestätigung. Unsere Stornierungsbedingungen finden Sie unter hotel-diedrich.de/reservierungsbedingungen.

Umbuchen / Verschieben
Das Umbuchen oder Verschieben von Buchungen ist nicht möglich, da wir nach erfolgter Reservierung die gebuchte Zimmerkategorie zum gebuchten Reisezeitraum und zu den zum Buchungszeitpunkt geltenden Konditionen für Sie reservieren. Wenn Sie den Reisezeitraum ändern möchten, muss die bestehende Reservierung gemäß den akzeptierten Stornierungsbedingungen storniert werden und eine neue Reservierung vorgenommen werden. Dabei können wir nicht garantieren, dass Sie das Zimmer zum gleichen Preis erhalten. Möglicherweise ist der Preis im neuen Reisezeitraum sogar niedriger, abhängig von der Belegung und Nachfrage des Hotels.

Should I take out travel cancellation insurance?

Yes, we strongly recommend that you take out travel cancellation insurance. You can find further information on this at hotel-diedrich.de/reservationsconditions.

Are there double rooms with separate beds?

No, we do not offer double rooms with separate beds in our hotel. If required, we recommend booking two single rooms or two double rooms for single use.

Can I bring my dog with me?

Pets are not allowed in our hotel in order to ensure an allergy-friendly environment and peace and quiet in the wellness area. We ask for your understanding.

We have a great dog ourselves in the owner's family and have therefore made this decision very consciously. There are two main reasons for this: firstly, a wellness vacation is primarily about doing something good for yourself and having as much time for yourself as possible. If you are traveling with a pet, you have to adapt your daily schedule to the needs of the animal, which goes against our understanding of a wellness vacation. Secondly, we want to keep our house as allergy-friendly as possible. Animal hair can cause immediate discomfort for people with respiratory allergies.

When can I arrive and move into the room?

Check-in is possible daily between 15:00 and 21:00. Your room is ready for occupancy from 15:00. Early arrivals can use the spa area from 12:30.

If you would like to enjoy our offer even earlier, you can book our "Breakfast on the day of arrival with early spa use". For €35 per person, you can have breakfast and use the spa area from 08:00. We would like to give you a perfect start to your stay with us.

Another offer is our "Early room check-in including breakfast". If you would like to use your room from the morning on the day of arrival, we are happy to offer you our "Early room check-in including breakfast", subject to availability. You can arrive at 08:00, have breakfast in peace and quiet and check into your room straight away. We charge €50 per person for this service. We look forward to making your arrival a pleasant one with our early check-in - however, this offer is only available at short notice, at the earliest two days before arrival on request.

Is it possible to check in late at night or even at night?

Yes, late check-in or late arrival is possible. If you arrive after 21:00, please inform us in advance so that we can deposit your room key in a key safe.

Is there wifi in the hotel?

Yes, we offer comprehensive WLAN in the hotel. Connect to the "germanhotspot - Hotel Diedrich" network to access the internet.

I have booked additional treatments. When will I receive the exact dates/times?

Our treatment rooms and spa therapists are well booked, so we will take care of scheduling the booked treatments for you. You will receive the exact times shortly after check-in at the hotel reception. If you have any requests regarding times, please let us know and we will try to accommodate them. However, please understand that we cannot always fulfill all requests. We kindly ask for your understanding!

I may want to book another treatment. What is the best way to do that?

Please book additional applications early and in writing by email to ensure availability. Post-arrival requests may not be able to be fulfilled, so we recommend early planning.

Can I also use the spa area on the day of departure? Is it possible to use the room longer than 11:00 am on the day of departure?

Yes, it is possible to use the spa area on the day of departure.

Spa late check-out: If you would also like to use the spa area on the day of departure, you have the option of booking a spa late check-out for a surcharge of €25 per person. There are changing rooms and lockers in the spa area that offer sufficient storage space.

Room late check-out: If available, you can even book a room late check-out until 21:00. We charge € 90.00 per room for this service.

I have booked half board and would like to eat according to the à la carte menu. Is that possible?

Yes, you can also eat à la carte instead of half board. Please inform reception of your request by 11:30 am at the latest.

I am allergic to certain foods, do I get appropriate dishes?

We are happy to take your allergies or intolerances into consideration. It is important that you let us know in good time, as the kitchen team prepares the daily evening menu with the utmost care and planning. It is cooked fresh and without additives every day. If you only express your wishes at the table in the evening, we ask for your understanding that we can only react to a limited extent.

Is the hotel barrier-free or suitable for wheelchair users?

Our hotel is barrier-free or suitable for wheelchair users, with a few exceptions. We have been paying attention to accessibility in our structural planning for many years. However, due to our hillside location and the slow growth of our hotel, a few rooms are not barrier-free. The main entrance is not barrier-free, but you can reach the reception desk barrier-free via the side entrance on the left-hand side of the main entrance and an elevator. From here you can reach all our guest rooms, including barrier-free rooms. The spa area, the bistro, the treatment rooms, the indoor pool and the sauna area are barrier-free. However, the fitness and course level as well as the "Zeitlos" relaxation area are not barrier-free. The entrance to the indoor pool consists of tiled steps and a handrail. The outdoor pool is also barrier-free, but has a vertical ladder entrance integrated into the outer wall. All catering areas and the terrace are barrier-free, with the exception of the "Antons" restaurant.

Friends would like to visit me or us during our stay. Can we all have breakfast or dinner together at the hotel?

Of course, your friends can join you for breakfast or dinner - provided we have enough space. 🙂
The best thing to do in such a case is to send a short request to mail@hotel-diedrich.de.

Where exactly is the hotel located and what is the environment like?

Our hotel is located in the heart of the small half-timbered town of Hallenberg, directly on the border between North Rhine-Westphalia and Hesse in the Hochsauerland. Surrounded by picturesque countryside and lots of green nature, our location offers numerous leisure opportunities and activities. In only 15 minutes by car you can reach the vacation world Winterberg, where further attractions and possibilities are waiting for you. Our location is not only ideal for a wellness break, but also for varied vacations in the Sauerland, in the middle of Germany.

You can find out more here at hotel-diedrich.de/approach.

Where can I park? Is a parking reservation necessary?

You can park free of charge directly at the hotel in our own parking lots. A reservation is not necessary as there are plenty of parking spaces available. You can easily load and unload directly in front of the hotel entrance.

Can I charge my electric car at the hotel?

Yes, you can charge your electric car at a hotel. We have six in-house electric charging stations in the parking lot to the side of the hotel entrance. Billing is fully automatic and based on consumption via your room bill. We currently charge 65 cents per kilowatt hour (kWh), based on consumption at the e-charging station.

What is the accessibility by public transport (bus and train)?

The nearest train stations are in Winterberg (NRW from all directions), Frankenberg (Hesse from Kassel) and Münchhausen (Hesse from Marburg). From there, we will be happy to organize pick-up for you by a local cab company (for a fee) upon request. The nearest airports are: Paderborn-Lippstadt Airport (75 km), Kassel Calden Airport (85 km), Dortmund Airport (110 km), Frankfurt Airport (145 km), Cologne-Bonn Airport (150 km) and Düsseldorf Airport (180 km).

Can I also hire bicycles?

Yes, you can also hire bikes. We offer e-bikes for hire. The rental price is € 29 per tour; mountain bikes without a motor € 19 per tour. Please book in good time, at least one day in advance - thank you very much!

Can I safely park my own bike at the hotel?

Yes, we will be happy to store your own bike in a locked room on request

We would like to spend a quiet JGA / bachelor party with you. Is that possible?

With us, unfortunately, it is not possible to celebrate a bachelor party. We understand that a JGA should be a very special day, where the bachelor or bachelorette is given a proper send-off. However, due to the hotel structure and our consideration for the other guests, it is not possible for us to organize such a celebration in an appropriate manner. In the evening, people usually want to sit together, socialize and celebrate until late at night. Unfortunately, this is not possible at our hotel due to the closing times of the hotel bar and it may also disturb other guests in the neighboring rooms. We therefore ask for your understanding that we have to decline JGA requests.

Do you offer a day spa? So one could spend a day spa day at your spa?

Yes, we also offer a day spa for day guests, but capacities are limited. We ask for your understanding that we may not be able to offer a day spa on busy days, especially at weekends. We therefore recommend a day spa break on weekdays from Monday to Friday.

You can find out more here at hotel-diedrich.de/wellnesstag-sauerland

Where can I find the course schedule?

You can find our course schedule at hotel-diedrich.de/kursplan

Do you offer yoga? Are there special yoga weekends?

Yes, we offer daily yoga sessions. Due to our daily course offerings, we do not have any special yoga weekends in our program. As our courses are included in the room rate, almost every weekend is a yoga weekend. You can find the course schedule at hotel-diedrich.de/kursplan.

Can I purchase a voucher from you? Preferably for something special.

Sehr gerne können Sie einen Gutschein von uns erhalten. Das geht einfach und sofort unter hotel-diedrich.de/gutscheine; hier können Sie einen Betrag frei wählen, Ihren Gutschein gestalten und bei Zahlung via PayPal direkt per E-Mail erhalten und ausdrucken. Bitte beachten Sie, dass wir ausschließlich Wertgutscheine und keine Gutscheine für spezielle Angebote oder Leistungen, wie beispielsweise einen Day Spa Aufenthalt oder Arrangement, anbieten.

Ein Hinweis in eigener Sache: Vorsicht bei Gutscheinen, die über Verkaufsplattformen wie eBay Kleinanzeigen angeboten werden! Diese könnten gefälscht und daher ungültig sein. Heutzutage ist es kinderleicht, selbst einen Gutschein zu erstellen, der unseren echten Online-Gutscheinen absolut identisch ähnelt. Entscheidend ist der Code Ihres Gutscheins, denn anhand dieses Codes wird die Gültigkeit geprüft und der Zahlbetrag des Gutscheins auf Ihrer Rechnung eingelöst. Sollten Sie hinsichtlich der Herkunft Ihres Gutscheins unsicher sein, lassen Sie uns einfach vorab ein Foto davon zukommen, und wir überprüfen die Echtheit.

I am interested in a stay over New Year's Eve. Is there a special offer for this?

We are open over New Year's Eve and have a special offer for this. You can find it at hotel-diedrich.de/angebot/silvester-im-sauerland.

What is your address?

Our address is:

DIEDRICH Wellnesshotel & Spa
Hotel Diedrich OHG
Nuhnestraße 2
59969 Hallenberg

see hotel-diedrich.de/approach.

I'm looking for the drinks menu. Where can I find it?

You can find our drinks menu at hotel-diedrich.de/beverages.

I'm looking for the menu. Where can I find it?

Unsere Speisekarte – à la carte ab 18:00 Uhr – finden Sie unter hotel-diedrich.de/speisekarte.
Unsere Tageskarte – zwischen 12:00 und 16:00 Uhr – finden Sie unter hotel-diedrich.de/tageskarte.

When do I pay and what means of payment are accepted?

Payment is made at the hotel at check-out in cash or with EC card.

Where can I subscribe to the newsletter?

You can find the possibility here at hotel-diedrich.de/newsletter. We would be very pleased about your registration!

I am interested in a stay over Christmas. Is there a special offer for this?

It is important to us that our staff have time off at Christmas. With this in mind, our hotel will be closed before and over Christmas; we will be happy to welcome you again from December 27th! You can find our company vacation times in the footer of our website by scrolling all the way down.

I am interested in a position or a job in your hotel. Where can I find more information?

Our vacancies and available jobs as well as all information about us as an employer and benefits for our staff can be found at hotel-diedrich.de/stellenangebote.

To the offers