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Questions & Answers

If you still have unanswered questions, please do not hesitate to contact us. We will be happy to help you! Also subscribe to our newsletter and follow us on Instagram as well as Facebook to stay up to date. We would be very happy about it!!!

View of the east facade of the Hotel Diedrich
Where and how do I get the best price?

You can get the best price directly from us by booking through our website. If you book one of our special offers, you will get a clear price advantage. In general, the earlier and longer you book, the cheaper your stay price will be. Our rates and availabilities depend on the time of your booking, the demand as well as the occupancy of the hotel at the requested period. For more information, please visit hotel-diedrich.de/wellnesshotel-offers.

Can I also book a double room for single use?

Yes. Please send us a request for this via hotel-diedrich.de/contact/stay-requests

Are bathrobes and sauna towels provided free of charge?

Yes. There is a bag with bathrobe and slippers in your room. Sauna towels are available in the entrance area of the SPA.

Are children and babies/babies really not allowed? Why?

Yes. Our house is a hotel exclusively for adults. We understand the wellness and SPA vacation as a way to do something good for yourself and want to create ideal conditions for this. Our DIEDRICH Wellnesshotel & SPA is a place of tranquility and a break from everyday life.

There are hotels that specialize in children and families to meet their needs for games, romping, animation and entertainment. However, we have decided not to serve these contradictory needs, since both target groups would not find in our hotel the kind of relaxation they desire. Therefore, a stay in our hotel is only possible from the age of 16.

We have noticed that especially parents are actively looking for a hotel for adults to spend time as a couple or with their best friends. At the same time, they can be sure that their children are well taken care of and looked after, whether with grandparents or with a parent at home.

Are there any opening hours that need to be observed?

Yes, we want each and every employee to feel comfortable with us. In this respect, we consider it essential to regulate working hours transparently. This can only be achieved with appropriate opening hours:

The reception team is available daily between 08:00 and 21:00.

Breakfast buffet
Daily from 08:00 to 11:30.

In good weather, you can also have breakfast on our terrace. It remains open all day until 22:00, after which it is closed out of consideration for the rooms above. We do not accept table reservations for the terrace area.

Vesper menu as lunch
Our vesper and ice cream menu is valid everywhere you can eat: In the bathrobe bistro, in the restaurant and on terrace. We will be happy to take your orders from this menu between 10:00 a.m. and 9:30 p.m. (Sundays until 8:30 p.m.)

If you have booked half board, we will automatically reserve a table for you. In this case, please take a seat in the restaurant between 6:00 p.m. and 7:30 p.m. (kitchen closing time).

Hotel bar & Kaminstube
You can take a seat in the hotel bar and the Kaminstube all day long. Service takes place here from 17:00 to a maximum of 01:00.

SPA, Wellness & Treatments
The indoor pool and the fitness room are open in the morning from 07:00, the saunas are heated from 11:00. The wellness area closes at 22:00.

In the bathrobe bistro you can order from the snack and drinks menu from 10:00 in your bathrobe outfit.

You can find a compact overview of the opening hours - also of the outdoor pool - here at hotel-diedrich.de/opening-hours

Tip: Dinner directly at 18:00 and then use the rather empty SPA again!

What is included in the half board?

Our half board always includes an evening 4-course menu with choice of main course (vegetarian alternative included), the use of the SPA area and a rich breakfast buffet with many regional products.

The breakfast buffet is ready for you daily from 08:00 to 11:30 and offers a wide selection of regional products such as fresh bread from Medelon, aromatic coffee from Medebach and jam from Geismar. There is also a selection of cold cuts, vegetables, fruit and muesli, freshly squeezed orange juice and various hot drinks.

The evening half-board menu also leaves nothing to be desired. You take your seat between 6:00 and 7:30 p.m. (kitchen cut-off time) and our service team discusses the menu with you directly at the table. Afterwards the courses will be served. You can simply pay for the drinks via your room bill (please do not forget to sign).

How can I change/cancel my booking? Are there any costs involved?

Cancellations must always be made in writing, for example by e-mail to mail@hotel-diedrich.de. You can find out if there are any costs for a cancellation in your reservation confirmation. Our usual cancellation conditions can be found here: hotel-diedrich.de/reservierungsbedingungen.

Rebooking / Postponing
Rebookings or postponements of bookings are not possible, because after the reservation has been made, we reserve the booked room category for you for the booked travel period and at the conditions applicable at the time of booking. If you wish to change the travel period, the existing reservation must be cancelled according to the accepted cancellation conditions and a new reservation must be made. In doing so, we cannot guarantee that you will receive the room at the same price. It is possible that the price will be even lower in the new travel period, depending on the occupancy and demand of the hotel.

Should I take out travel cancellation insurance?

Yes, absolutely even. You can find out more here at hotel-diedrich.de/reservation-conditions.

Are there double rooms with separate beds?

No, they do not exist. If this wish exists, we will gladly offer you two single rooms or two double rooms for single use.

Can we bring our dog?

Unfortunately, we can not accommodate pets, including dogs, in the hotel. We ourselves have a great dog in the owner family and have therefore made this decision quite consciously. Essentially, there are two reasons for this: firstly, a wellness vacation is primarily about doing something good for yourself and having as much time for yourself as possible. If you travel with a pet, you have to adapt your daily schedule to the needs of the animal, which is contrary to our understanding of a wellness vacation. Secondly, we want to keep our home as allergy friendly as possible. Animal hair can immediately trigger discomfort in people with respiratory allergies.

When can I arrive and move into the room?

Our check-in time is between 15:00 and 21:00. Your room will be ready for you from 15:00.

You are welcome to arrive earlier and use the SPA area from 12:30. In this case, the SPA changing rooms offer sufficient storage space for changing. Your spa bag, which would normally be waiting for you in your room, can already be given to you at the reception. If your room is not yet ready for occupancy, you can either leave your luggage in the car or we will be happy to take care of it for you.

If you would like to enjoy our offer even earlier, you can book our "Breakfast on arrival day with early SPA use". For 35 € per person you can have breakfast and use the SPA area already from 08:00 am. We would like to give you a perfect start to your stay with us.

Another offer is our "Early room check-in including breakfast". If you would like to use your room already from the morning on the day of arrival, we are happy to offer you our "Early room check-in including breakfast" subject to availability. You can arrive as early as 08:00, have breakfast in peace and quiet and move directly into your room. For this service we charge 50 € per person. We are pleased to enable you a pleasant arrival with our early check-in - however, this offer is only available at short notice, at the earliest two days before arrival on request.

Is it possible to check in late at night or even at night?

Yes and it goes like this: If for any reason you arrive after 21:00, please inform us in advance. In this case, we will gladly leave your room key in a key safe and explain everything else to you.

When do I pay and what means of payment are accepted?

Payment is made at the hotel at check-out in cash or with EC card.

I have booked treatments or a SPA package. When will I receive the exact dates/times?

Our treatment rooms and SPA therapists are often fully booked, so we will take care of scheduling the booked treatments for you. You will receive the exact times shortly after check-in at the hotel reception. If you have any requests regarding the times, please feel free to let us know and we will try to accommodate them. However, please understand that we cannot always fulfill all wishes. We kindly ask for your understanding!

I may want to book another application. What is the best way to do that?

Please book your applications early and in writing by email to ensure that we still have availability. The earlier you book, the higher the probability that we can fulfill your wishes. Unfortunately, we cannot guarantee application requests that are made after your arrival. Therefore, we recommend that you plan and book your requests in advance. Thank you for your understanding!

Can I also use the SPA area on the day of departure? Is there perhaps also the possibility to use the room longer than 11:00 on the day of departure?


SPA-Late-Check-out: If you want to use the SPA area also on the day of departure, you have the possibility to book a SPA-Late-Check-out for an extra charge of 25 € per person. There are changing rooms and lockers in the SPA area, which offer sufficient storage space.

Room late check-out: If available, you can even book a room late check-out until 21:00. For this service we charge an amount of 90,00 € per room.

We have booked half board and may want to eat according to the à la carte menu. Is that possible?

Yes, of course! It is important that you register at the hotel reception by 11:30 a.m. at the latest.

I am allergic to certain foods, do I get appropriate dishes?

If you let us know in advance, gladly! It is cooked daily fresh and without additives. The kitchen team prepares the daily evening menu with the greatest care and planning.

If you express your wishes only in the evening at the table, we ask for your understanding that we can respond only limited.

Is the hotel barrier-free or suitable for wheelchair users?

Our hotel is barrier-free or suitable for wheelchair users, with a few exceptions. We have been paying attention to accessibility in our structural planning for many years. However, due to our hillside location and the slow growth of our hotel, a few rooms are not accessible barrier-free. The main entrance is not barrier-free, but you can reach the reception barrier-free via the side entrance on the left side of the main entrance and an elevator. From here you can reach all our guest rooms, including barrier-free rooms. The SPA area, the bistro, the treatment rooms, the indoor pool and the sauna area are barrier-free accessible. However, the fitness and course level as well as the rest area "Zeitlos" are not accessible barrier-free. The entrance to the indoor pool consists of tiled steps and a handrail. The outdoor pool is also accessible without barriers, but it has a vertical ladder entrance integrated into the exterior wall. All catering areas as well as the terrace are barrier-free accessible, with the exception of the restaurant "Antons".

During our stay friends would like to visit us. Can we have breakfast or dinner together with them in the hotel?

In principle, yes. Provided, depending on the number of people, we have space 🙂
Best to send a short request to mail@hotel-diedrich.de in such a case.

Where exactly is the hotel located and what is the environment like?

Our hotel is located in the heart of the small half-timbered town of Hallenberg, directly on the border between North Rhine-Westphalia and Hesse in the Hochsauerland. Surrounded by picturesque countryside and lots of green nature, our location offers numerous leisure opportunities and activities. In only 15 minutes by car you can reach the vacation world Winterberg, where further attractions and possibilities are waiting for you. Our location is not only ideal for a wellness break, but also for varied vacations in the Sauerland, in the middle of Germany.

You can find out more here at hotel-diedrich.de/approach.

Where can I park? Is a parking reservation necessary?

Our hotel has sufficient in-house parking spaces, which are available to our guests free of charge. You can comfortably load and unload directly in front of the hotel entrance.

Can I charge my electric car at the hotel?

We have an electric charging station in the parking lot on the side of the hotel entrance (max. 22 kW), which can be used for a flat fee per charge. Please ask for the price at our reception.

What is the accessibility by public transport (bus and train)?

The nearest train stations are in Winterberg (NRW from all directions), Frankenberg (Hesse from Kassel) and Münchhausen (Hesse from Marburg). From there, we will be happy to organize pick-up for you by a local cab company (for a fee) upon request. The nearest airports are: Paderborn-Lippstadt Airport (75 km), Kassel Calden Airport (85 km), Dortmund Airport (110 km), Frankfurt Airport (145 km), Cologne-Bonn Airport (150 km) and Düsseldorf Airport (180 km).

Can we also rent bicycles?

We offer both mountain bikes and e-bikes for rent. The price for a mountain bike is 19 € per day and for an e-bike we charge 29 € per day.

Can I safely park my own bike at the hotel?

Yes. If you wish, we will be happy to park your bike in a locked room.

We would like to spend a quiet JGA / bachelor party with you. Is that possible?

With us, unfortunately, it is not possible to celebrate a bachelor party. We understand that a JGA should be a very special day, where the bachelor or bachelorette is given a proper send-off. However, due to the hotel structure and our consideration for the other guests, it is not possible for us to organize such a celebration in an appropriate manner. In the evening, people usually want to sit together, socialize and celebrate until late at night. Unfortunately, this is not possible at our hotel due to the closing times of the hotel bar and it may also disturb other guests in the neighboring rooms. We therefore ask for your understanding that we have to decline JGA requests.

Can meetings also be held at your facility?

In principle, we also offer the possibility to hold meetings in the hotel. However, due to our positioning as a wellness hotel, we can only accept events with up to 25 people. We ask for your understanding.
You can find more about the conference offer here.

Do you also offer Day SPA? So one could spend a day in SPA with you?

Yes, we also offer Day-SPA, but the capacities are limited. We ask for your understanding that we may not be able to offer Day-SPA on busy days, especially on weekends. We therefore recommend a Day-SPA time-out on weekdays from Monday to Friday.

You can find out more here at hotel-diedrich.de/wellnesstag-sauerland

Where can I subscribe to the newsletter?

You can find the possibility here at hotel-diedrich.de/newsletter. We would be very pleased about your registration!

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