Questions & Answers

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View of the east façade of the Hotel Diedrich

Dear guests,

we are very pleased to welcome all guests without any restrictions. In our house there are currently no restrictions and no mask requirement. All areas are open. We are looking forward to seeing you!

Where and how do I get the best price?

Directly with us, of course. You get the best price when you book here via this website. You will get a clear price advantage if you book one of our special offers. Generally, the earlier and the longer you book, the lower your stay price. Our prices and availability depend on the time of your booking, the general demand as well as the occupancy of the house at the desired period. You can find out more at hotel-diedrich.de/wellnesshotel-offers.

Can I also book a double room for single use?

Yes. Please send us a request for this via hotel-diedrich.de/contact/stay-requests

Are bathrobes and sauna towels provided free of charge?

Yes. There is a bag with bathrobe and slippers in your room. Sauna towels are available in the entrance area of the SPA.

Are children and babies/babies really not allowed? Why?

Yes, a stay is only possible from the age of 16. Just as there are hotels that specialise in children and families, there are also hotels that cater exclusively to adults - and we are one of them.

In our understanding, a wellness and SPA holiday is mainly about doing something good for yourself again. We want to create the ideal basic conditions for this. We see our DIEDRICH Wellnesshotel & SPA as a place of tranquillity, a break from everyday life.

For children, on the other hand, leisure time almost always means something completely different: opportunities to play, let off steam and, ideally, animation and entertainment. These are all demands that we cannot meet, both spatially and organisationally. When booking a wellness holiday, adults, on the other hand, long for a relaxed ambience in which they can once again listen to themselves and enjoy the moment with all their senses.

Our experience has taught us and we have decided for ourselves that we cannot serve these two opposing need structures in our hotel. Or to put it another way: If both children and adults were to spend a wellness holiday in our house, both target groups would not find the kind of relaxation they desire. This would not help anyone.

That is why a stay in our house is only possible from the age of 16.

We have been consistent in this respect for a long time and were quickly able to make the joyful experience that it is precisely parents who are actively looking for a hotel for adults. As a couple, alone or with their best friends, to spend some time as they used to. The children then remain well cared for and safe with the grandparents or with a parent at home.

Are there any opening hours that need to be observed?

Yes, we want our employees to feel comfortable on their daily way to the hotel and to enjoy their work. In this respect, we consider it essential to regulate their working hours firmly and keep them in check. This can only be achieved with appropriate opening hours:

Reception
The reception team is happy to help you every day between 08:00 and 21:00.

Breakfast buffet
Daily from 08:00 to 11:30.

Terrace
In good weather, you can also have breakfast on our terrace. It remains open all day until 22:00, after which it is closed out of consideration for the rooms above. We do not accept table reservations for the terrace area.

Vesper menu as lunch
Our vesper and ice cream menu is valid wherever you can eat: In the bathrobe bistro, in the restaurant and on the terrace. We are happy to take your orders from this menu between 10:00 and 21:30 (Sundays until 20:30).

Dinner
If you have booked half board, we will automatically reserve a table for you. In this case, please take a seat in the restaurant between 18:00 and 19:30 (kitchen closing time).

Hotel bar & Kaminstube
You can take a seat in the hotel bar and the Kaminstube all day long. Service takes place here between 17:00 and 23:30 (last round).

SPA, Wellness & Treatments
The indoor pool and fitness room are open in the morning from 07:00, the saunas are heated from 11:00. The wellness area closes at 22:00.

In the bathrobe bistro you can order from the snack and drinks menu from 10:00 am in your bathrobe outfit.

Tip: Have dinner directly at 6:00 p.m. and then use the rather empty SPA again!

What is included in half board?

Half board always includes our evening 4-course menu with main course selection (always with vegetarian menu alternative), use of the SPA area and a rich breakfast buffet with many products from the region.

At the breakfast buffet, which is available daily between 08:00 and 11:30, you will find a large selection of regional products. These include fresh bread from Medelon, aromatic coffee from Medebach and jam from Geismar. In addition, a range of cold cuts, vegetables, fruit and muesli, freshly squeezed orange juice and various hot drinks are waiting to be tasted by you.

The evening half-board menu also leaves nothing to be desired. The procedure is that you take your seat between 18:00 and 19:30 (kitchen closing time). Our service team will then discuss the menu with you directly at the table and serve you course by course. You can simply have the drinks ordered added to your room bill via card (don't forget to sign).

The menu price is included in the booked connoisseur rate (half board) and in all arrangements and special offers. Please check your confirmation to see if half board is included. It is often not included, especially when booking through external portals.

How can I change/cancel my booking? Are there any costs involved?

Cancellation
Cancellations must always be made in writing; please send an e-mail to mail@hotel-diedrich.de. Whether costs are incurred for the cancellation can be seen from your reservation confirmation. You will find our standard cancellation conditions at hotel-diedrich.de/reiseschutz.

Rebook / Reschedule
If you would like to reschedule your booking for another date, you must first cancel the existing booking within the agreed cancellation conditions. Then simply re-book for the desired date. We cannot guarantee that you will receive the room at the same price - the price may even be lower for the new travel period, depending on occupancy and demand.

Should I take out travel cancellation insurance?

Yes, absolutely even. If a room is cancelled after the cancellation deadline, we will first try to reoccupy it. If it remains vacant, we have to charge the cancellation costs according to the pre-confirmed conditions. The majority of all guests have taken out travel cancellation insurance, which covers them in the event that they are unable to attend. You can find out more about this at hotel-diedrich.de/reiseschutz.

Can we bring our dog?

No. We ourselves also have a great dog in the owner's family and have therefore quite consciously decided that dogs and other pets cannot be brought into the hotel. Essentially, there are two reasons for this:

Firstly, as we understand it, a wellness holiday is predominantly about doing something good for yourself and, against this background, having as much time as possible for yourself. If you are travelling with a dog, you have to adjust your personal daily planning to the dog's needs, which is contrary to our understanding of a wellness holiday.

On the other hand, we strive to keep our house as allergy-friendly as possible. Respiratory allergy sufferers may experience immediate discomfort when they come into contact with the pet hair left behind.

When can I arrive and move into the room?

Your room is ready for occupancy from 15:00. You are welcome to arrive earlier, from 12:30 pm, and use the SPA area. We will be happy to store your luggage for you until your room is ready. The SPA changing rooms offer enough storage space for changing.

Is it possible to check in late at night or even at night?

Yes, and it works like this: If you arrive after 9:00 pm for any reason, please inform us in advance. In this case, we will be happy to leave your room key in a key safe and explain everything else to you.

When do I pay and which means of payment are accepted?

Payment is made at the hotel at check-out in cash or with EC card.

I have booked treatments or they are included in my package. When will I receive the exact dates/times?

Our treatment rooms and SPA therapists are always well booked. The scheduling of the booked treatment is done by us. You will receive your exact times shortly after check-in at the hotel reception. If you have any requests regarding the times, please send them to us and we will try to plan accordingly. However, there is no entitlement to fulfilment. We kindly ask for your understanding!

I might want to book another treatment. What is the best way to do that?

Please book as early as possible in writing by e-mail. The earlier your treatment booking is made, the higher the probability that there is still availability. Unfortunately, we cannot guarantee the fulfilment of treatment requests that are only made after arrival.

Can I also use the SPA area on the day of departure? Is it possible to use the room longer than 11:00 a.m. on the day of departure?

Yes.

Variant SPA-Late-Check-Out:
You have the possibility to book a SPA-Late-Check-Out for an extra charge and to use the SPA area also on the day of departure. Changing cubicles and lockers are of course available in the SPA area and offer sufficient storage space.

Variant room late check-out:
Subject to availability, you can even book a room late check-out until 21:00.

We have booked half board and might want to eat according to the à la carte menu. Is that possible?

Yes, of course! It is important that you register at the hotel reception by 11:30 a.m. at the latest.

I am allergic to certain foods, do I get appropriate dishes?

If you let us know in advance, gladly! The food is fresh and without additives every day. The kitchen team prepares the daily evening menu with the greatest care and planning.

If you express your wishes only in the evening at the table, we ask for your understanding that we can only react to a limited extent.

Friends would like to visit us during our stay. Can we have breakfast or dinner with them at the hotel?

In principle, yes. Provided, depending on the number of people, we have space. 🙂
The best thing to do in such a case is to send a short request to mail@hotel-diedrich.de.

How big is the hotel?

We have 124 beds in 65 rooms. We want to keep it that way 🙂

Where exactly is the hotel located and what are the surroundings like?

In the middle of Germany. We are located in Hochsauerland/NRW; to be precise, right on the border between North Rhine-Westphalia and Hesse, in the heart of the small half-timbered town of Hallenberg. Here everything is surrounded by picturesque countryside with lots of green nature. Leisure facilities and activities are plentiful, as the Ferienwelt Winterberg is only a 15-minute drive away. Our location is not only ideal for a wellness break, but also for varied holidays in the Sauerland!

You can find out more at hotel-diedrich.de/approach.

Where can I park? Is a parking reservation necessary?

Around our hotel there are free parking spaces available in sufficient number. For loading and unloading you are welcome to stop directly in front of the hotel entrance.

Can I charge my electric car at the hotel?

Yes, there is a charging station in the car park next to the hotel entrance. A flat rate of 15 € is charged per charging process.

How is the accessibility by public transport (bus and train)?

The nearest train stations are in Winterberg (NRW from all directions), Frankenberg (Hesse from Kassel) and Münchhausen (Hesse from Marburg). From there, we will be happy to organise a pick-up for you by a local taxi company (subject to a charge). The nearest airports are Paderborn-Lippstadt Airport (75 km), Kassel Calden Airport (85 km), Dortmund Airport (110 km), Frankfurt Airport (145 km), Cologne Bonn Airport (150 km) and Düsseldorf Airport (180 km).

Can we also borrow bicycles?

Yes, we offer both e-bikes and mountain bikes. We charge €19 per day for renting a mountain bike and €29 per day for an e-bike,

Can I safely park my own bike at the hotel?

Yes. If you wish, we will be happy to park your bike in a locked room.

We would like to have a quiet JGA / stag party at your place. Is that possible?

No, that is not possible.

A JGA is supposed to be a very special day on which the bachelor or bachelorette is given a farewell party. We receive requests along these lines again and again and - please believe us - it really doesn't make sense to celebrate such a day with us. If only for the reason that in the evening the essential thing, namely celebrating, is not possible in the form it should be. You want to sit together until late into the night, socialise, talk ... and when the hotel bar closes at 1:00 a.m. at the latest, the party continues in one of the booked rooms and this then influences other guests in the neighbouring rooms. Experience has shown that this simply does not work.

We politely ask you to refrain from JGA requests and ask for your understanding that we will also refuse requests with "quiet" planning.

Can conferences also be held at your premises?

Basically yes, up to 25 people. Please understand that as a well-positioned wellness hotel we cannot accept every conference.
You can find more about the conference offer here.

Do you also offer Day SPA? So one could spend a day at the SPA with you?

Yes, but the capacities for this are limited. Please understand if we are unable to offer a Day SPA on busy days, especially at weekends. We therefore recommend the days from Monday to Friday as a Day-SPA time-out. You can find out more about this at hotel-diedrich.de/wellnesstag-sauerland

Where can I subscribe to the newsletter?

You can find the option at hotel-diedrich.de/newsletter. We would be very pleased to receive your registration!

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