This position is not currently advertised.
Reception & Reservation Staff (m/f/d)
VZ from € 2,550 per month plus bonuses
This position is ideal for you if you find wellness beautiful and want to work in a cutting-edge and digital environment.
With us, you can expect a high-quality and state-of-the-art environment with nice wellness and occasional business guests.
- Full-time or part-time
- This position is not currently advertised.
- Duty hours alternating from 07:00, from 10:00 and from 13:30
Your future tasks:
- Support and advice for guests on site and on the phone
- Booking of reservations, wellness treatments and table reservations
- Guest check-in and check-out
- Supervision of technical installations (for example, opening the pool cover in the morning and switching on the saunas)
- Ensure the flow of information between departments
- Maintain order and cleanliness in the workplace
- Completed vocational training in the hotel industry
- At least 1 year of work experience
- Perfect communication in German
- Owning a car: Due to our rural location, it is ideal if our employees have their own vehicle. This makes it easier to travel to and from work and offers flexibility when it comes to leisure activities in our beautiful region.
- Friendly and attentive appearance: First impressions count. Our guests should feel welcome and appreciated from the very first moment.
- Host mentality: Every single guest should feel absolutely cared for. This means responding to individual wishes and always offering the best possible service - naturally within the bounds of what is possible and our positioning as a wellness hotel for those seeking peace and quiet.
- Well-groomed appearance: As part of our 4-star superior wellness hotel, you should always appear clean and professional.
- Strong communication skills: we work in a team and with many people, so clear and efficient communication is very helpful.
- Reliability and team spirit: Our guests, the team and the owner family rely on you; of course, this applies just as much the other way around. The willingness to cooperate and support colleagues is fundamentally important.
- Focus on detail and quality: In order to delight our guests, we need an eye for detail and high quality.
- Resilience: It can happen that things get turbulent at times. Then we need the ability to remain calm and effective under pressure.
- Problem-solving skills: Sometimes unexpected challenges arise in everyday work, to which solutions must be found proactively.
- Conflict resolution skills: Where people work, conflicts are part of everyday life. Therefore, you should be able to clarify misunderstandings or problems calmly and professionally.
- Empathy: It is important to be able to empathize with and respond to the needs and wishes of others. Especially towards our guests, but above all also towards colleagues.
- Willingness to learn: Wellness trends and techniques are constantly evolving. We should all be willing to continuously educate or develop ourselves.
- Discretion: Guests often share personal information. It is important to respect their privacy and keep information confidential.
- Positive attitude: We work in a wonderful environment, in a wellness hotel with loud friendly guests. An optimistic and friendly aura inspires.
- Flexible working time models: Simply let us know how many days per week and hours per day you would like to work. We will check whether we have a suitable requirement according to your wishes.
- At least 28 days of annual leave: Because we know how important rest is, we ensure sufficient time for relaxation and regeneration.
- Company vacations over Christmas: Our hotel closes the week before and during Christmas and reopens only on December 27. So you can enjoy a contemplative and relaxing Christmas time.
- Consideration of free wishes: Private matters are often enough in the foreground. We therefore make every effort to take your wishes into account when planning your duties.
- Fair salary: We are guided by the collective agreement for the hotel industry of the state of North Rhine-Westphalia, because we are convinced that your work should be fairly remunerated.
- Supplements: You will receive tax-free supplements for evening and Sunday work with us.
- Christmas and vacation bonus: This bonus is paid after one year of service.
- Positive working environment: As a wellness hotel, we are surrounded by relaxed guests - a great fortune for the daily working atmosphere.
- Clear focus: As a designated wellness hotel, we concentrate on the essentials and therefore do not hold large events such as weddings.
- Flat hierarchies: Open communication is close to our hearts. Therefore, we promote a flat hierarchy and value the opinions and ideas of all our employees.
- Continuing education: Regular training and continuing education support your professional and personal development. 100% promoted.
- Accommodation: We will be happy to help you find suitable accommodation and can temporarily accommodate you in the hotel.
- Staff discounts: You benefit from an attractive discount of 30% on all hotel-owned services and a discount of 25% in the gastronomic establishments of the "Sterne im Sauerland" hotels.
- Fitness & Spa: You can use our fitness area, swimming pools and recreation room with table tennis, foosball and darts. Also the participation in our daily course program for the guests is desired, if there are free places.
- Special rates for private travel: Benefit from exclusive special rates for private travel to around 600 hotels via www.personights.de.
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Become part of something beautiful
We invite you to become part of our owner-managed DIEDRICH Wellnesshotel & SPA. Our Adults Only Hotel is a haven for wellness, relaxation and enjoyment, surrounded by the picturesque Sauerland nature. This harmonious spirit is also reflected in our working atmosphere, characterized by cordiality, friendliness and fairness.
As an established wellness hotel & SPA, we refrain from large-scale events and set a minimum age of 16 years for our guests. This ensures not only a quiet and exclusive atmosphere for our guests, but also a pleasant workplace for our team. As members of leading hotel cooperations, we offer our employees tangible benefits and constantly strive for improvement.
We see a positive working environment as the key to meaningful collaboration. At our company, all employees are treated fairly and receive an appropriate salary and fringe benefits. Flexible working hours, support in finding accommodation and opportunities for further development are just some of the benefits we offer. We are open to career changers and encourage motivated talent.
With around 60 employees, we offer our guests an extensive range of services, including numerous rooms and restaurants, a comprehensive SPA area and various fitness courses. Thanks to our membership in renowned hotel networks, we keep our finger on the pulse of the hotel industry.
Our guests love the atmosphere we offer, and this is reflected in our day-to-day work. Our employees also benefit from special rates for private travel to over 500 hotels across Germany and around 40 wellness hotels. Come and join us and experience what it means to work in a warm and familiar environment.
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