Reception & reservation staff (m/f/d)
At the center: people and communication
This position suits people with a talent for organization, an eye for detail and a genuine enjoyment of cordial cooperation. Do you love making guests feel at ease, pooling information and coordinating processes - preferably in a modern, digitally supported environment? Then you might just find the favorite place you've been looking for.
For our dedicated reception team, we are looking for a friendly, approachable personality who will help shape the first impression of our hotel - competent, reliable and always with a smile.
Are you organized, communicative and naturally warm towards people? Then this position at our reception could be just right for you. This is where all the threads come together - in person, by phone and digitally.
With your eye for the big picture and an open ear for our guests, you contribute to a smooth process and a warm, welcoming atmosphere. You will work in a well thought-out, digitalized environment that makes your strengths visible - day after day.
- Full-time (39 hours per week)
- Entry possible immediately
- Working hours alternate between 06:45, 10:00 and 13:00
Your tasks:
- Welcoming and looking after our guests - in person, by phone and digitally
- Processing room bookings, wellness treatments, table reservations and event requests
- Organization of smaller conferences and events
- Check-in and check-out with a smile and attention to detail
- Coordination with other departments - you are the connecting interface
- Operating small technical systems (e.g. pool cover or saunas)
- Ensure order and clarity at your workplace
What you should bring with you:
- Ideally completed vocational training in the hotel industry - or comparable experience
- At least 1 year of professional experience at the reception desk or in guest service
- Very good knowledge of German and a confident, friendly demeanor
- A well-groomed appearance - as a host or hostess in the 4-star superior wellness hotel, you represent our hotel
- Enjoy dealing with people and working digitally - our processes are modern, well thought-out and efficient
- A car or the willingness to be mobile - because our hotel is wonderfully close to nature in Hallenberg, away from the hustle and bustle
What sets you apart:
- Host mentality: You ensure that our guests feel at home - through reliability and quality
- Resilience: When things get turbulent or need to move quickly, you stay focused and keep calm and maintain an overview
- Problem-solving skills & conflict sensitivity: you think for yourself, remain fair and act in a considered manner
- Empathy & team spirit: You enjoy working together and have a good sense for your colleagues
- Discretion: What happens in the house stays in the house - you handle information responsibly
- Willingness to learn: You are open to new processes, tools and impulses
- Positive charisma: You bring good energy to the team - you can feel it
What we offer you
You can find all the details about our working conditions, additional benefits, discounts, training opportunities and our working environment on our careers page. There you can find out what makes us stand out as an employer - and why it's worth becoming part of our team.