Cancellation, rebooking / travel cancellation insurance

Rebookings are excluded, because after the reservation has been made, we will hold the booked room category for you for the booked travel period and at the conditions booked on the day. If you wish to change the travel period (rebooking, postponement), the existing reservation must be properly canceled within the accepted cancellation conditions and a new reservation must be made.

Cancellations must be made in writing in any case; gladly by e-mail to mail@hotel-diedrich.de.

Three people arrive and walk towards the hotel entrance with their suitcases

Travel Protection // Travel Cancellation Insurance

It is close to our heart to strongly recommend that you take out travel cancellation insurance. No one can foresee what will happen until your arrival. At any time an illness could occur or something completely unforeseen could happen.

Please understand that in case of cancellation we must and will act in any case according to the reservation conditions. Therefore, our urgent request: Take out a travel cancellation insurance; this is usually cheaper than you think.

To ensure that you are reimbursed for possible financial losses in the event of cancellation or interruption of your vacation due to illness, we recommend the products of our partner ERGO Reiseversicherung AG.

Check insurance

Standard cancellation conditions

Valid for all offers; exceptions excluded.

  • In case of cancellation up to 15 days before arrival, the cancellation will be free of charge.
  • In case of cancellation from 14 to 8 days before arrival, 50% of the total price of the booked services will be charged.
  • In case of cancellation from 7 days to one day before arrival, 70% of the total price of the booked services will be charged.
  • In case of cancellation on the day of arrival, no-show or early departure, 100% of the total price of the booked services will be charged.

Exception cancellation conditions

Valid 27.12.-01.01. and for early and long booking rate

  • In case of cancellation up to 29 days before arrival, the cancellation will be free of charge.
  • In case of cancellation from 28 to 8 days before arrival, 50% of the total price of the booked services will be charged.
  • In case of cancellation from 7 days to one day before arrival, 70% of the total price of the booked services will be charged.
  • In case of cancellation on the day of arrival, no-show or early departure, 100% of the total price of the booked services will be charged.

Legal Notice:

According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day cancellation right does not apply to hotel bookings. The cancellation conditions of the hotel apply.

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