Hotel information from A to Z

Did we forget something important? We would be happy to hear from you!

 

A

Appointments / Scheduling of treatments

  • The treatments which are included in our packages are scheduled by us. You will receive your appointment times shortly after your arrival.
  • Please let us know if we can schedule treatments for your arrival day.
  • Would you like extra treatments? Please book them in advance by e-mail, up to a week before your arrival so we have time to take your wishes into account.
  • We will be happy to consider your desired time for an appointment and will try to plan accordingly; we cannot, however, guarantee an appointment at that time.  For organizational reasons, we also cannot guarantee desired times which are not expressed before arrival. If you fail to show up for an appointment it cannot be made up later. Cancellations and changes are only possible up to 24 hours before treatment begin. After that there will be a charge.


Arrival & departure / Late check-out

Your room is available after 3:00 pm on your arrival day. If you are planning to arrive after 6:00 pm, please let us know. We kindly ask you to vacate your room by 11:00 am on your departure day.  

You may use the spa area after check-out for a charge of €10 per person. You will find changing rooms and lockers near the spa reception desk. If available, you may book a late check-out for €20 per person and your room will be available to you until 6:00 pm. 

Find the route planner and arrival information here

 


B

Breakfast

Our abundant breakfast is available from 8:00 to 11:00 am.


C

Cancellation

Cancellations must be made in written form.

Unforeseeable, last-minute circumstances could prevent your arrival and, unfortunately, you might have to cancel your trip.  We have a responsibility towards our employees and also towards our suppliers. That's why we see it as our obligation, to carry out our work with great care and to treat cancellations according to our cancellation conditions. 

Cancellation deadlines and costs

  • up to 28 days before arrival: free of charge
  • 27 - 8 days before arrival: 50% of the price
  • 7 - 1 day before arrival: 80% of the price
  • No show / early departure: 100% of the booked services

Cancellation protection / Travel cancelation insurance

To ensure you are on the safe side, we recommend you take out travel cancellation insurance. With this insurance you are optimally protected.  Take out your travel cancellation insurance here. 

Children & babies

The Säulentherme is dedicated to helping our guests relax. Please ensure that children do not impair the relaxation of other guests. Admission to the sauna is allowed for all guests 15 and over. Swimming times for children are from 9:00 to 11:00 am and 5:30 to 7:00 pm.

Conferences

We offer various rooms for your conferences and events with space for 8 to 200 people. Modern conference equipment is available. 


Cosmetic products

We use cosmetic products from Babor.

Cuisine

Our kitchen team can accommodate dietary needs, such as vegetarian meals. We will be happy to prepare individual meals with regard to allergies and intolerances. Please let us know before arrival!


D

Day guests

Our Säulentherme is open for day guests from 10:00 am to 10:00 pm. Prices and details about our day SPA can be found here.
The fitness room is also open to day guests.


Day SPA

We would love to welcome you as a day-spa guest with an advance reservation. By the way, if you buy a ticket for ten visits, the 11th visit is free.

Dogs and other pets

  • Your well behaved and hotel-experienced four-legged friend is welcome to come along with an advance reservation. Please note that pets are only allowed in certain rooms out of consideration for allergy sufferers. These rooms are approx. 37m², renovated and are located in a quiet location on the valley side on the basement floor of the main house with a view of the "Haus der Mitte". A maximum of one dog is allowed per room. 
  • We charge €20 per day (and dog) without dog food.
  • Please note that dogs are not allowed in breakfast room, spa or restaurants. Thank you!


E

E-Bikes

Rental €29 per day, please reserve your bike at least one day in advance.

E-charging station, Electric cars

We have one parking space with a charging station available. There is a fee of €6 for a full charge. Please contact the reception desk if you would like to hook your car up at the charging station. We will turn on the power right away. 

Extra consumption

Drinks, other consumption and treatments can be charged to your room conveniently by using your consumption card. Please present the entire booklet to the staff. 


F

Fitness

The fitness studio can be found on the first basement floor. It is open to guests from 18 years at your own risk. The fitness area is open from 7:00 am to 10:00 pm

Flowers

Our reception team will be happy to take care of your special wishes and can find the right bouquet for any occasion.
 


H

Half Board

If you would like to waive the half board and eat out or choose à la carte, please let us know at the reception desk. We will deduct €15 for the half board meal. 

Hiking

Our hiking routes lead you through the unique nature of Hochsauerland. We have maps for your excursion available at the reception desk and will be happy to provide you with individual suggestions. 
We announce hotel-organized hikes and excursions on the notice board at the hotel reception. 

 


I

Internet access

Use of the internet is free of charge. If you are our guest, register at the "German Hotspot" network. Enter your e-mail address, check the field for the terms of use and get started.


 

L

Liability

Use of all hotel areas is at your own risk. Floors and stairs could be slippery due to wet conditions. Please note that we accept no liability for damages to property or personal injuries. This disclaimer applies to all areas including the sun-bathing lawn, treatments, massages, cosmetic treatments, sauna, steam bath, infusions and the use of showers, swimming pool and whirlpool.

Lounge chairs

We kindly ask you to refrain from reserving chairs by putting down towels.

Lunch packages

We will be happy to provide you with a delicious lunch package for an excursion or your trip home (for a charge). Please order in advance at our reception desk. 


M

Meal times / Last order

  • Breakfast buffet: 8:00 – 11:00 am (during the week at 7:00 am. Would you like to eat earlier? Let our reception team know.)
  • Snacks: 10:00 am – 9:30 pm last order
  • Lunch à la carte: 12:00  – 1:45 pm last order
  • Dinner à la carte: 6:00 – 9:15 pm last order
  • Half board evening meal: 6:00 – 7:30 pm last order

Method of payment

You may pay your hotel bill upon departure in cash or with an EC card. Please no credit cards, if possible.


Minibar

In the minibar you will find a complimentary bottle of sparkling water for your stay. There is also a large selection of drinks, snacks and sweets available on the first floor above the reception area. 

Mountain bikes

Rental €19 per day, please reserve your bike at least a day in advance.

 


O

Opening hours - kitchen / Last order

  • Breakfast buffet: 8:00 – 11:00 am (during the week at 7:00 am. Would you like to eat earlier? Let our reception team know.)
  • Snacks: 10 am – 9:30 pm last order
  • Lunch à la carte: 12:00  – 1:45 pm last order
  • Dinner à la carte: 6:00 – 9:15 pm last order
  • Half board evening meal: 6:00 – 7:30 pm last order

Opening hours - restaurant

  • Breakfast room: 7:00 – 11:30 am
  • Restaurant “Antons”: 11:00 am – 10:30 pm
  • Half-board restaurant: 6:00 pm – 9:30 pm
  • Beer tavern: 5:00 pm – 1:00 am

Opening hours - garden terrace

  • 10:00 am - 10:00 pm (We kindly ask you to be considerate of guests sleeping above the terrace and to reduce the volume of your conversations after 10:00 pm)

Opening hours - reception desk

  • 7:00 - 10:00 am

Opening hours - spa

  • Swimming pool: 7:00 am – 10:00 pm (for children from 9:00 - 11:00 am & 5:30 - 7:00 pm)
  • Saunas: 11:00 am (during the week 12 pm) - 10:00 pm
  • SPA Bistro: 10:00 am - 10:00 pm (last Order 9:30 pm)
  • Fitness studio: 7:00 am - 10:00 pm
  • Treatments: 10:00 am - 6:00 pm

P

Parking

Parking is available at the hotel free of charge. Please note that we accept no responsibility for damages or theft. 

Payment

Your hotel bill can be paid upon departure in cash or with your EC card. Please no credit cards, if possible.


R

Restaurants

  • À la carte meals in Antons (43 seats), in the fireplace room, "Kaminstube" (up to 12 people), Poststube (up to 12 people), Bierstube and on the garden terrace.
  • Enjoy the half board in our half board restaurant, in the Kaminstube or in the Poststube.
  • SPA bistro for culinary pleasure in the spa area.
  • Opening times can be found under "O"

Reception desk

We are here for you from 7:00 am - 9:30 pm. Telephone: 150

Room cleaning

Your room will be cleaned every day between 8:30 am and 2 pm. Please note that no cleaning will take place if the "Do not disturb" sign is hanging on the door. 


S

SauerlandCard

We will be happy to provide you with the SauerlandCard at the reception desk at no extra charge. You can use it to ride the bus and train throughout the entire Hochsauerland region and in Soest County. And you benefit from attractive discounts at numerous excursions destinations.

Sauna necessities

Bathrobes and towels are available for your use, if desired also XXL. You can find other bathing utensils in the display case at the reception desk.

Smoking

Smoking is not allowed anywhere in the hotel (State law NRW). Violations could set off a fire alarm. Manipulating the smoke detector in your room leads to an immediate alarm. Non-compliance to the smoking ban could result in substantial expense.

SPA area

Warm purism characterizes the architecture in the spa area.  Experience relaxation and wellbeing in the 1,400m² "Säulentherme". Use the hotel elevator in the "Lichtflügel" wing to reach the spa area. 
The swimming pool is 12 x 5 m and has a comfortable water temperature of 28° C. You will find complimentary sauna towels at the spa reception.
Children in the SPA: The Säulentherme serves to help our guests relax. Please ensure that small guests do not impair the peace of the other guests. The sauna area is reserved for guests 15 and over. Children may swim from 9:00 to 11:00 am and from 5:30 - 7:00 pm. 
In the SPA-Bistro you will find refreshing drinks, coffee, snacks and cocktails! Take a look at the menu and order. Tea, water and apples are available free of charge. Please note that it is not allowed to bring your own food and drinks to the spa. 

Spa treatments

  • The treatments which are included in our packages are scheduled by us. You will receive your appointment times shortly after your arrival. Please let us know what time you are planning to arrive and if we may schedule treatments for your arrival day. 
  • Treatments which are included in our packages may not be exchanged.
  • Treatments take place between 10:00 am and 6:00 pm.
  • We will be happy to take your desired times into consideration and will try to plan accordingly. We cannot, however, guarantee an appointment at that time. For organizational reasons we cannot guarantee desired times which are not expressed before arrival.
  • Would you like extra treatments? Please book them in advance by e-mail, up to a week before your arrival so we have time to take your wishes into account.
  • If you fail to show up for an appointment it cannot be made up later. Cancellations and changes are only possible up to 24 hours before treatment begin. After that there will be a charge.

Sport

Tennis, golf, riding, climbing, mountain biking, cross country, alpine skiing and many more athletic activities are available on your vacation in Sauerland in any season. The reception team will be happy to provide you with information. 
The Romantik Spa Hotel Diedrich has a fitness studio and you can borrow bikes. There are also regular guided hikes, aqua gym and yoga sessions.



T

Table reservations

If you would like to reserve a table, you can do so online here or give us a call at +49 2984 9330. Thank you!

Terms and conditions (T&Cs)

Find our Terms and conditions here.

Travel cancellation insurance

We strongly recommend you take out travel cancellation insurance. You can find insurance online here.


Treatments

  • We kindly ask you to reserve an appointment for your desired treatments at the time of your room reservation or at the very latest up to a week before your arrival by email. 
  • If you would like to book after your arrival, we cannot guarantee that we have appointments available. 
  • Treatments take place between 10 am and 6 pm.
  • All treatments are scheduled by us. We will be happy to take your desired times into consideration and will try to plan accordingly. We cannot, however, guarantee an appointment at that time.
  • We kindly ask for your understanding that we cannot accommodate your desire to change an appointment time if this desire is expressed after your arrival. Treatments and packages may not be exchanged for other treatments or packages.
  • The indicated treatment times include a first consultation and relaxation time after the treatment in the treatment room. If you arrive late, the treatment time is reduced respectively.
  • The Säulentherme is open daily from 7:00 am to 10:00 pm. The saunas are heated continually starting at 12:00 pm (11:00 am on the weekend).
  • You may use the spa area after check-out for a charge of €10 per person. You will find changing rooms and lockers near the spa reception desk. If available, you may book a late check-out for €20 per person and your room will be available to you until 6 pm. 


U

Umbrellas

We will be happy to loan you an umbrella free of charge. Umbrellas can be found in Antons Restaurant.


V

Visitor's tax

On behalf of the Winterberg tourist office we charge a visitor's tax of €1.20 per person and night.

Vouchers

The perfect gift for every occasion: a voucher, for example for a weekend in one of our comfort rooms or suites, for pampering in the spa or for an evening with culinary delights and good wine. Our vouchers can be bought directly online.


Y

Yoga

Yoga sessions as well as various seminars take place regularly. Get more details here


 

Relaxation in the Säulentherme

See the "Zeitlos" Spa

We pamper you with regional Sauerland specialties.

Gourmet holiday

Discover the picturesque landscape in Sauerland.

Get out into nature
GERMAN / ENGLISH